Showroom Manager - Blue Nile - Century City

Signet Jewelers•Los Angeles, CA

7d•$83,060 - $124,600•Onsite

About The Position

Blue Nile seeks a passionate, talented Showroom Manager to help lead a team of Luxury Sales Consultants at its Century City retail showroom in Los Angeles, California. The role supports the team as a resource on Blue Nile products, practices, selling techniques, and policies and procedures. The ideal candidate has sales experience and can empower, motivate, and inspire team members to provide world-class customer service and maximize sales. The role calls for an outgoing, helpful, results-driven professional who understands Blue Nile’s white-glove culture and is passionate about educating customers about jewelry purchases. The Showroom Manager fosters a consultative sales environment and a high level of customer care while managing costs and meeting company goals and metrics. The position involves recruiting, hiring, training, and scheduling Personal Jewelers, communicating with regional management about business trends, and working flexible hours that include weekends and holidays. Off-site meetings with overnight travel are required.

Requirements

At least 5 years of sales experience.
At least 3 years of customer service supervisory or management experience in a sales environment.
Ability to mentor, train, and coach employees to deliver strong customer service results.
Excellent listening, written, and verbal communication skills.
High degree of professionalism, integrity, and objectivity, and ability to handle confidential matters with discretion.
Passionate focus on customer service.
Strong computer, typing/keyboarding, and data-entry skills, with the ability to navigate computer systems effectively and efficiently.
Strong analytical skills.
Detail-oriented, with the ability to follow through on projects, meet deadlines, and handle multiple tasks simultaneously.

Responsibilities

Support a team of Personal Jewelers in delivering high customer care and fostering a consultative sales environment.
Demonstrate knowledge of Blue Nile products, practices, consultative selling techniques, policies, and procedures, and find ways to improve team performance.
Conduct one-on-one meetings with Personal Jewelers, listen actively, and provide positive and constructive feedback.
Create a climate of service while managing costs and meeting company goals and metrics.
Act as a guest experience manager to ensure customer needs are met.
Communicate accurate information and set clear customer expectations to deliver an on-brand Blue Nile experience.
Recruit, hire, train, and schedule Personal Jewelers to meet business needs.
Maintain strong attention to detail and high integrity in interactions with customers and staff.
Partner with regional management to report meaningful information about business trends.
Work flexible hours, including weekends and holidays.
Attend off-site meetings requiring overnight travel.