Showroom Manager - Blue Nile - Boca Raton Town Center

Signet Jewelers•Boca Raton, FL

10d•$66,449 - $99,670•Onsite

About The Position

Blue Nile seeks a passionate, talented Showroom Manager to lead a team of Luxury Sales Consultants at its Boca Raton Town Center showroom in Boca Raton, Florida. The role supports the team as a resource on Blue Nile products, practices, selling techniques, policies, and procedures, while helping employees provide world-class customer service and maximize sales. The ideal candidate understands Blue Nile’s white-glove culture, enjoys educating customers about jewelry purchases, and is outgoing, supportive, and results-driven. The Showroom Manager fosters a consultative sales environment and a high level of customer care, serves as a guest experience manager, and helps ensure customer needs are met. The role includes coaching and developing staff, recruiting and scheduling, managing service and costs against company goals, and partnering with regional management to report business trends. Flexible hours, including weekends and holidays, and off-site meetings involving overnight travel are required.

Requirements

At least 5 years of sales experience.
At least 3 years of customer service supervisory or management experience in a sales environment.
Ability to mentor, train, and coach employees to deliver excellent customer service results.
Excellent listening, written, and verbal communication skills.
High degree of professionalism, integrity, and objectivity, with the ability to handle confidential matters discreetly.
Passionate focus on customer service.
Strong computer, typing/keyboarding, and data-entry skills, with the aptitude to navigate computer systems effectively and efficiently.
Strong analytical skills.
Detail-oriented, with the ability to follow through on projects, meet deadlines, and handle multiple tasks simultaneously.
Ability to work flexible hours, including weekends and holidays.
Ability to attend off-site meetings requiring overnight travel.

Responsibilities

Support a team of Personal Jewelers in delivering high-level customer care and fostering a consultative sales environment.
Maintain excellent knowledge of Blue Nile products, practices, consultative selling techniques, policies, and procedures, and identify ways to improve team performance.
Conduct one-on-one meetings with Personal Jewelers, listen actively, and provide positive and constructive feedback.
Create a climate of service while managing costs and meeting company goals and metrics.
Act as a guest experience manager to ensure customer needs are met.
Communicate accurate information and set clear customer expectations to deliver an on-brand Blue Nile experience.
Recruit, hire, train, and schedule a team of Personal Jewelers to meet business needs.
Demonstrate attention to detail and high integrity in interactions with customers and staff.
Partner with regional management to report meaningful information about business trends.
Attend off-site meetings involving overnight travel.