Showroom Manager - Blue Nile - Century City

Blue Nile•Los Angeles, CA

6d•Onsite

About The Position

Blue Nile seeks a Showroom Manager to help lead a team of Luxury Sales Consultants at its Century City retail showroom in Los Angeles, California. The role supports the team as a resource on Blue Nile products, practices, selling techniques, and policies and procedures. The manager is expected to help educate customers about jewelry purchases and empower, motivate, and inspire team members to provide excellent customer service and maximize sales. The Showroom Manager helps create a consultative sales environment, maintain a high level of customer care, and meet company goals and metrics. The position also involves recruiting, hiring, training, and scheduling Personal Jewelers; managing customer experiences; sharing business-trend information with regional management; and attending off-site meetings that require overnight travel. Flexible work hours, including weekends and holidays, are required.

Requirements

At least 5 years of sales experience.
At least 3 years of customer service supervisory or management experience in a sales environment.
Ability to mentor, train, and coach employees to deliver strong customer service results.
Excellent listening, written, and verbal communication skills.
High degree of professionalism, integrity, and objectivity, with the ability to handle confidential matters discreetly.
Strong customer service focus.
Strong computer, typing/keyboarding, and data-entry skills, with the ability to navigate computer systems effectively and efficiently.
Strong analytical skills.
Detail-oriented, with the ability to follow through on projects, meet deadlines, and handle multiple tasks simultaneously.
Ability to work flexible hours, including weekends and holidays.
Ability to attend off-site meetings requiring overnight travel.

Responsibilities

Support a team of Personal Jewelers in delivering a high level of customer care and fostering a consultative sales environment.
Demonstrate knowledge of Blue Nile products, practices, consultative selling techniques, policies, and procedures, and identify ways to improve team performance.
Conduct one-on-one meetings with Personal Jewelers, listen actively, and provide positive and constructive feedback.
Create a climate of service while managing costs and meeting company goals and metrics.
Act as a guest experience manager to ensure customer needs are met.
Communicate accurate information and set clear customer expectations to ensure an on-brand Blue Nile experience.
Recruit, hire, train, and schedule a team of Personal Jewelers to meet business needs.
Maintain strong attention to detail and high integrity in interactions with customers and staff.
Partner with regional management to report meaningful information about business trends.
Attend off-site meetings involving overnight travel.