Retail Store Manager - Century City

POP MART•Los Angeles, CA

6d•$70,304 - $80,304•Onsite

About The Position

POP MART is seeking a Retail Store Manager to lead all aspects of its Los Angeles store business. The manager is responsible for delivering exceptional customer experiences, developing high-performing teams, driving operational excellence, and creating a culture that reflects POP MART’s creativity, energy, and commitment to service. The role owns business performance, talent development, visual presentation, inventory management, and daily operations, and reports directly to the District/Area Manager. The manager oversees financial performance and store KPIs, including sales, conversion, units per transaction, average transaction value, payroll productivity, inventory accuracy, and customer satisfaction. They lead recruitment and development, guide the team in delivering knowledgeable and memorable customer interactions, and maintain standards across store operations, safety, loss prevention, merchandising, and brand presentation. The role also supports product launches, promotional campaigns, events, pop-up activations, conventions, new store openings, and community engagement. Flexibility to work evenings, weekends, holidays, and peak periods is required, as is travel up to 10% as needed.

Requirements

At least 3 years of retail management experience leading high-volume, customer-focused retail stores.
Proven success managing sales performance, operational execution, and team development.
Experience leading teams of 10 or more employees, including coaching and developing leaders.
Strong understanding of retail KPIs and ability to use business metrics to drive performance.
Experience executing visual merchandising standards and marketing initiatives.
Excellent leadership, communication, and problem-solving skills.
Ability to thrive in a fast-paced, evolving retail environment.
Passion for delivering exceptional customer experiences.
Ability to regularly lift, carry, push, and move merchandise and supplies weighing up to 50 pounds; stand and walk for extended periods; and frequently bend, kneel, stoop, reach, climb ladders or step stools, and perform overhead work.
Ability to perform repetitive tasks such as receiving shipments, stocking merchandise, building displays, and organizing inventory.
Ability to work in varying temperature conditions, including stockrooms and receiving areas.
Manual dexterity to safely operate standard stockroom equipment and tools.
Ability to multitask and respond effectively in a fast-paced retail environment.

Nice To Haves

Appreciation of designer toys, collectibles, art, pop culture, or lifestyle brands.
Experience collaborating with international or cross-functional teams.
Associate’s or Bachelor’s degree in Business, Retail Management, or a related field.

Responsibilities

Recruit, hire, coach, develop, and retain a high-performing leadership team and store associates.
Foster a positive, inclusive, customer-first culture that reflects POP MART’s values and brand.
Conduct coaching, performance reviews, and development conversations; establish expectations, recognize achievements, hold team members accountable, and build succession plans.
Own store financial performance, including sales, payroll, expenses, profitability, and operational execution.
Drive KPIs including sales, conversion, units per transaction, average transaction value, payroll productivity, inventory accuracy, and customer satisfaction.
Analyze business trends and develop action plans to meet or exceed performance goals.
Lead execution of product launches, limited-edition releases, and promotional campaigns.
Create an engaging, welcoming, and memorable customer experience; ensure team members provide knowledgeable product recommendations and meaningful interactions.
Act as a brand ambassador and resolve customer concerns professionally to build customer loyalty.
Oversee daily store operations and ensure compliance with company policies, procedures, safety standards, and loss prevention practices.
Manage scheduling, payroll, cash handling, inventory control, shipment processing, replenishment, and stockroom organization.
Maintain a clean, organized, and visually compelling store that meets POP MART’s premium brand standards.
Execute visual merchandising strategies, marketing campaigns, promotional displays, and seasonal floor sets.
Partner with cross-functional teams on merchandising initiatives and store updates.
Support in-store events, pop-up activations, conventions, new store openings, and community engagement initiatives.
Partner with Robo Shop teams and business partners to support operational excellence where applicable.
Represent POP MART in the local community and help grow brand awareness and customer engagement.
Work evenings, weekends, holidays, and peak business periods as needed.
Travel up to 10% as needed for new store openings, business meetings, training, or company initiatives, including occasional collaboration with international teams outside standard business hours.