Retail Sales Supervisor, Sandro, Century City

SMCP • Los Angeles, CA

1d • Onsite

About The Position

The Sales Supervisor leads by example to create an outstanding client experience, build client relationships, and mentor and inspire the sales team. The role delivers personalized service and styling guidance, reinforces branded customer service, educates customers about products, and supports sales and service initiatives. The Sales Supervisor also helps maintain efficient store operations, including back-of-house processes, cash handling, KPI tracking, and opening and closing procedures. This position offers an opportunity to develop toward an Assistant Store Manager role or other career advancement within SMCP.

Requirements

• 1–2 years of sales or service experience; supervisory background is preferred.
• Passion for fashion and an eye for Parisian chic and luxury retail.
• Leadership ability, confidence, and willingness to mentor others.
• Strong communication skills; friendly, outgoing, and persuasive.
• Adaptable and flexible with scheduling to meet business needs.
• Flexible availability, including evenings, weekends, and holidays, is required.
• Ambition and a desire to grow into an Assistant Store Manager role.

Nice To Haves

• Social media savvy (a plus, but not required).
• Some supervisory background.

Responsibilities

• Lead by example in clienteling and customer service.
• Coach and mentor associates on selling skills, service techniques, and product knowledge.
• Foster a high-performing, motivated team culture.
• Build strong client relationships through personalized service and follow-ups.
• Provide styling guidance and help clients create an exceptional shopping experience.
• Achieve personal sales targets and drive overall team performance.
• Maintain selling-floor standards and keep the store visually appealing and organized.
• Oversee product replenishment and align inventory with demand.
• Handle customer concerns professionally and work to create positive outcomes.
• Support back-of-house processes, including cash handling and KPI tracking.
• Assist with opening and closing procedures.
• Drive sales and KPI success by fostering a results-driven environment.

Benefits

• 50% shopping discount and seasonal wardrobe offering.
• Cell phone contribution.
• Health insurance.
• Dental insurance.
• Life insurance.
• Disability coverage.
• Employer-matched 401(k).
• Paid time off, including vacation, sick time, and holidays.
• Paid parental leave.
• Pet benefits.
• Employee Assistance Program (EAP), including mental health support.
• MAVEN Family Planning support.
• Product knowledge training and industry insights.
• Opportunity to participate in the Retail Stylist Program.
• Mentorship and professional development support.
• Competitive base hourly pay, individual commission, and sales incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed