Retail Sales Supervisor, Sandro, NorthPark Center

SMCP • Dallas, TX

1d • Onsite

About The Position

SMCP is seeking a Sales Supervisor for its Sandro store at NorthPark Center. The role leads by example to deliver personalized client service, build lasting client relationships, and help the team achieve sales and service goals. The supervisor styles clients, educates them about products, reinforces the brand’s customer-service standards, and follows up with clients to encourage loyalty.

The position also supports the daily operation and presentation of the store, including maintaining the selling floor, replenishing products, assisting with back-of-house processes, cash handling, KPI tracking, and opening and closing procedures. The supervisor coaches and mentors associates, fosters a positive and results-driven team culture, and helps team members develop their selling skills and product knowledge. This role offers a potential path toward an Assistant Store Manager position or other career advancement within SMCP.

SMCP describes itself as a fashion company operating in more than 47 countries, with brands including Sandro and Maje. The company highlights accessible luxury, internal mobility, inclusivity, corporate social responsibility, and sustainability goals for 2030.

Requirements

• 1–2 years of sales or service experience; supervisory experience is preferred.
• Passion for fashion and an eye for Parisian chic and luxury retail.
• Leadership skills, confidence, and willingness to mentor others.
• Strong communication skills; friendly, outgoing, and persuasive.
• Adaptability and flexibility in scheduling to meet business needs.
• Flexible availability, including evenings, weekends, and holidays, is required.
• Ambition and interest in progressing to an Assistant Store Manager role.

Nice To Haves

• Social media savvy.

Responsibilities

• Lead by example in clienteling and customer service.
• Coach and mentor associates to improve selling skills, service techniques, and product knowledge.
• Foster a motivated, high-performing team culture.
• Build client relationships through personalized service and follow-ups.
• Provide styling guidance and create a memorable shopping experience.
• Meet personal sales targets and drive overall team performance.
• Maintain selling-floor standards and keep the store visually appealing and organized.
• Oversee product replenishment and align inventory with demand.
• Handle customer concerns professionally and work to create positive outcomes.
• Support back-of-house processes, including cash handling and KPI tracking.
• Assist with opening and closing procedures.
• Promote sales and KPI success in a results-driven environment.

Benefits

• Competitive base hourly pay, individual commission, and sales incentives.
• 50% shopping discount and seasonal wardrobe offering.
• Cell phone contribution.
• Health, dental, life insurance, and disability coverage.
• Employer-matched 401(k).
• Paid time off, including vacation, sick time, and holidays.
• Paid parental leave.
• Pet benefits.
• Employee Assistance Program with guidance, expert care, and mental health support.
• MAVEN Family Planning support.
• Product knowledge training and industry insights.
• Opportunity to participate in the Retail Stylist Program.
• Mentorship and professional development support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed