Retail Sales Supervisor, Sandro, NorthPark Center
About The Position
SMCP is hiring a Sales Supervisor for Sandro at NorthPark Center. SMCP operates the Sandro, Maje, and Claudie Pierlot brands and describes itself as a financially stable, growing company focused on accessible luxury, Parisian style, sustainability, inclusivity, and corporate social responsibility. The Sales Supervisor creates outstanding client experiences, builds client relationships, and mentors and inspires the sales team. The role reinforces branded customer service, supports sales and service initiatives, and helps customers select products and enjoy a memorable shopping experience. It also supports store operations, including back-of-house processes, and contributes to store efficiency. This position offers an opportunity to grow toward an Assistant Store Manager role or other advancement within SMCP.
Requirements
- 1–2 years of sales or service experience; supervisory experience is preferred.
- Passion for fashion and an eye for Parisian chic and luxury retail.
- Leadership ability, confidence, and willingness to mentor others.
- Strong communication skills; friendly, outgoing, and persuasive.
- Adaptability and flexibility to meet business needs.
- Flexible availability, including evenings, weekends, and holidays.
- Ambition and interest in progressing to an Assistant Store Manager role.
Nice To Haves
- Social media savvy.
- Some supervisory background.
Responsibilities
- Lead by example in clienteling and customer service.
- Coach and mentor associates to improve selling skills, service techniques, and product knowledge.
- Foster a motivated, high-performing team culture.
- Build client relationships through personalized service and follow-ups.
- Provide styling guidance and help clients create a memorable shopping experience.
- Achieve personal sales targets and drive overall team performance.
- Maintain selling-floor standards and keep the store visually appealing and organized.
- Oversee product replenishment to keep inventory aligned with demand.
- Handle customer concerns professionally and work to create positive outcomes.
- Support back-of-house processes, including cash handling and KPI tracking.
- Assist with opening and closing procedures.
- Drive sales and KPI results by fostering a results-driven environment.
Benefits
- Competitive base hourly pay, individual commission, and sales incentives.
- 50% shopping discount and seasonal wardrobe offering.
- Cell phone contribution.
- Health insurance.
- Dental insurance.
- Life insurance.
- Disability coverage.
- Employer-matched 401(k).
- Paid time off, including vacation, sick time, and holidays.
- Paid parental leave.
- Pet benefits.
- Employee Assistance Program (EAP), including personalized guidance, expert care, and mental health support.
- MAVEN Family Planning support.
- Product knowledge training and industry insights.
- Opportunity to participate in the Retail Stylist Program.
- Mentorship and professional development support.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
