Shop Manager – Bloomingdale’s Century City

Jenni Kayne•Los Angeles, CA

1d•$80,000 - $85,000•Onsite

About The Position

Jenni Kayne is hiring a Shop Manager to lead the day-to-day operations, sales performance, and client experience of its concession within Bloomingdale’s Century City. The manager will drive revenue, develop a high-performing team, maintain brand standards, and build strong partnerships with Bloomingdale’s leadership and associates. This is a hands-on leadership role focused on representing the Jenni Kayne brand, delivering an elevated client experience, and achieving business results in a department store environment. The role oversees sales and clienteling, team leadership and development, concession operations and inventory, visual merchandising, performance analysis and reporting, and the partnership with Bloomingdale’s. The Shop Manager is also responsible for staffing and business coverage in partnership with retail and Bloomingdale’s leadership, maintaining operational and presentation standards, and communicating business insights and opportunities to internal and department-store partners.

Requirements

3–5 years of retail management or leadership experience, preferably in luxury, contemporary fashion, lifestyle, or department store retail.
Demonstrated ability to drive sales, achieve KPIs, and lead a high-performing retail team.
Strong selling, styling, clienteling, and relationship-building skills.
Excellent leadership, communication, organizational, and problem-solving skills.
Strong understanding of retail operations, inventory management, visual merchandising, and retail math.
Ability to analyze sales performance and turn business insights into actionable strategies.
Proficiency with POS systems, CRM platforms, and Microsoft Office.
Ability to manage competing priorities and thrive in a fast-paced, customer-focused environment.
Flexibility to work mornings, evenings, weekends, and holidays according to business needs.
Ability to stand and walk for extended periods during scheduled shifts.
Ability to lift, carry, push, or move merchandise and supplies weighing 30 pounds or more, with assistance or equipment when appropriate.
Ability to bend, kneel, reach, grasp, and climb ladders safely as required.
Ability to perform essential job responsibilities with or without reasonable accommodation.

Nice To Haves

Experience working within a department store or concession environment.
Experience with Bloomingdale’s systems.

Responsibilities

Drive concession sales performance by achieving or exceeding sales goals, KPIs, and business objectives.
Deliver personalized client experiences aligned with Jenni Kayne’s brand and service standards; lead by example in selling, styling, and relationship building.
Build and maintain an active client book through outreach, follow-up, and clienteling initiatives, using Bloomingdale’s tools including B-Connected.
Partner with Bloomingdale’s associates and department leadership to increase brand awareness, client engagement, and sales opportunities.
Lead, coach, and develop concession team members; provide performance feedback, product education, and selling support.
Foster a collaborative, results-driven team environment and ensure team members demonstrate brand knowledge, professionalism, and elevated service.
Partner with Retail Sales leadership and Bloomingdale’s management on staffing, scheduling, and business coverage needs.
Maximize team productivity during downtime through client outreach, merchandising, and operational support.
Oversee daily concession operations and ensure compliance with Jenni Kayne and Bloomingdale’s policies, procedures, and standards.
Maintain organized stockrooms and accurate inventory records, and oversee shipment, replenishment, transfers, and stock associate responsibilities.
Conduct weekly cycle counts, monitor inventory discrepancies, and report shrink or loss according to company procedures.
Partner with Buying, Planning, and Allocation teams on product needs, inventory opportunities, and assortment feedback.
Ensure accurate POS transactions, returns, exchanges, and other customer service processes using Bloomingdale’s systems.
Maintain the concession’s visual presentation according to Jenni Kayne merchandising standards and brand aesthetic; execute floor sets, launches, and merchandising updates with visual teams.
Identify opportunities to improve brand visibility through mannequin placement, product features, and promotional presentations; provide visual updates and feedback to Retail Sales leadership.
Keep sales-floor and stock areas clean, organized, and consistently maintained.
Analyze daily, weekly, and monthly sales performance and develop action plans to improve revenue, conversion, and overall business results.
Provide weekly business recaps, product feedback, and performance updates; participate in weekly business meetings and leadership touchpoints.
Prepare for and participate in quarterly business reviews and site visits, sharing insights on sales, product performance, competitors, and operational needs.
Collaborate with cross-functional partners to support business growth, inventory productivity, and concession success.
Serve as Jenni Kayne’s primary brand ambassador at Bloomingdale’s and build relationships with department managers, associates, and leadership.
Coordinate product knowledge sessions, morning meetings, and quarterly training opportunities with Bloomingdale’s associates; collaborate with Jenni Kayne’s Education & Training team on product knowledge and brand storytelling.
Maintain communication and partnerships with nearby Jenni Kayne retail locations to support client referrals and cross-channel opportunities.
Ensure the concession represents Jenni Kayne’s brand identity, service philosophy, and elevated customer experience.