Client Advisor (Century City)

Moncler Group•Los Angeles, CA

10h

About The Position

The Client Advisor is a Brand Ambassador who embodies the Moncler Client Promise and represents the Brand’s values in every interaction. Reporting to the Client Advisor Manager or Store Manager, the Client Advisor delivers exceptional luxury experiences by creating a welcoming environment, understanding each client’s needs, cultivating long-term relationships, and contributing to individual and store performance goals. The role supports the team and store through collaborative participation in initiatives, meetings, training, and daily operations. It builds and maintains client relationships through personalized service, clienteling, product recommendations, outreach, and follow-up. The Client Advisor works toward individual sales goals and key performance indicators while supporting store performance objectives. The position also includes transactional and omnichannel services, inventory support, visual merchandising, and maintaining store organization and cleanliness. The Client Advisor follows company policies, operational procedures, loss prevention protocols, and compliance standards, while protecting confidential information and upholding Moncler’s standards of professionalism and conduct.

Requirements

At least two years of experience in luxury retail, premium retail, hospitality, or another client-focused setting.
Demonstrated ability to achieve sales goals while delivering exceptional client experiences.
Passion for luxury retail, fashion, and creating exceptional client experiences.
Strong interpersonal, communication, and relationship-building skills.
Client-centric mindset and ability to build trust and cultivate long-term relationships.
Collaborative approach and positive, team-oriented attitude.
Strong organizational skills and ability to prioritize in a fast-paced retail environment.
Professional presentation and demeanor consistent with a luxury brand.
Dependable, punctual, adaptable, and results-oriented.
Comfort using retail technology, POS systems, clienteling applications, Microsoft Office (Word, Excel, and Outlook), and mobile communication tools.

Nice To Haves

Experience serving international or multilingual clientele is strongly preferred.
Bilingual or multilingual skills are preferred where relevant to the store’s client base.

Responsibilities

Foster a collaborative, inclusive, and respectful team environment by supporting colleagues and contributing to store success.
Participate in store initiatives, meetings, training sessions, and daily operations; communicate professionally with colleagues and management.
Represent Moncler’s values and serve as a positive Brand Ambassador.
Welcome clients and deliver luxury experiences consistent with the Moncler Client Promise and Client Experience standards.
Build long-term client relationships through personalized service, meaningful engagement, clienteling, proactive outreach, and follow-up using approved tools.
Understand and anticipate client needs and recommend products and services; use bilingual or multilingual skills when applicable to support clients.
Achieve and exceed individual sales goals and key performance indicators, including ADT, UPT, data capture, repurchase rate, and conversion.
Monitor individual performance and adjust selling strategies while maintaining an exceptional client experience.
Maintain expert knowledge of Moncler collections, products, services, seasonal initiatives, and brand heritage; stay informed about business priorities, promotions, and product availability.
Support store sales, profitability, and performance objectives.
Follow company policies, operational procedures, loss prevention protocols, and compliance standards.
Accurately process sales transactions, special orders, omnichannel services, repairs, charge sends, holds, and after-sales requests.
Support inventory preparation, cycle counts, stock organization, and annual physical inventories as required.
Maintain visual merchandising standards, store organization, cleanliness, and operational excellence.
Protect confidential Company and client information and uphold Moncler’s standards of grooming, professionalism, integrity, and conduct.
Adapt to changing business priorities while maintaining a client-first mindset and perform additional responsibilities or projects as assigned.