Asset Protection - Agent - Century City

Nordstrom•Los Angeles, CA

12d•Onsite

About The Position

The Asset Protection Agent helps keep customers, employees, and brands safe while protecting company profits by mitigating shrinkage and preventing, investigating, and resolving theft. The role partners with the store Emergency Response Team (ERT) to prepare for, respond to, and recover from emergencies, and supports product accuracy through store partnership and inventory-accuracy efforts. The position includes resolving theft and conducting policy-compliant apprehensions; identifying theft trends through technology, reporting, and surveillance; implementing shrinkage-reduction action plans and merchandise-protection standards; and supporting internal theft investigations using exception-based reporting, surveillance systems, and evidence gathering. The Agent uses video systems and RFID data to support investigations and merchandise-accuracy efforts. The Agent also responds to and reports store security, safety, and emergency incidents, including medical emergencies; leads security audits and shrinkage-awareness training; participates in emergency response training, including First Aid; prepares reports; may testify in court when summoned; and builds partnerships with store leaders, neighboring retailers, and local law enforcement. The role requires a flexible schedule based on business needs. A valid security license is required in Washington, DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon, and applicable state and local licensing requirements must be met. The listed pay range is $26.70–$27.80 hourly. Pay offers depend on location and job-related knowledge, skills, and experience. The role may be eligible for performance-based incentives or bonuses. Benefits include medical, vision, dental, retirement, paid time away, life insurance, disability options, merchandise discount, and EAP resources; eligibility requirements may apply.

Requirements

Ability to make and be accountable for decisions and use good judgment in a fast-paced environment.
Detailed, clear, and concise verbal and written communication skills.
Good interpersonal and communication skills.
Ability to maintain a high level of confidentiality.
Calm demeanor when dealing with safety issues, including aggressive behavior.
Accountability, initiative, and a high level of ownership.
Ability to work a flexible schedule based on business needs.
Meet applicable state and local licensing requirements.
A valid security license is required for this role in Washington, DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon.

Nice To Haves

Experience in investigative, asset protection, and security procedures.

Responsibilities

Resolve theft using good judgment and conduct quality apprehensions in high-shrinkage areas while following policy, procedures, and AP leadership guidance.
Identify theft trends using technology, reporting, and surveillance tactics.
Implement action plans and merchandise-protection standards to support a shrinkage-reduction culture.
Identify, escalate, and support internal theft investigations using methods such as exception-based reporting and surveillance systems.
Investigate internal theft by gathering evidence and partnering with AP Leadership and Investigation teams.
Use video systems to monitor theft activity and support investigations.
Leverage RFID data to view merchandise movement and aid item-level investigations involving merchandise inaccuracies.
Respond to, escalate, and report store security and emergency incidents, including medical emergencies, to maintain safety and security.
Lead security audits, participate in store meetings, and lead shrinkage-awareness efforts and training.
Serve on the store Emergency Response Team and participate in emergency response training, including First Aid.
Prepare prompt and complete reports for high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents, and other illegal activities.
Testify in court when summoned for criminal or civil cases.
Build cross-functional partnerships with store leaders, neighboring retailers, and local law enforcement.