Asset Protection Agent

WinCo Foods•Wenatchee, WA

2d•Onsite

About The Position

The Asset Protection Agent is responsible for activities related to detecting, apprehending, and processing shoplifters. The role requires making sound business-minded decisions to control loss and help protect company profits, while assisting store management in maintaining a safe environment for customers, vendors, and employees. The agent provides a professional presence and helps de-escalate situations in the store, supports internal Asset Protection investigations, and performs related work. The agent also supports asset protection and safety programs through investigations, audits, incident research, reporting, staff training, equipment maintenance, and collaboration with government agencies. The position operates in a fast-paced retail environment and may require travel between assigned locations within a defined geographic area.

Requirements

High school diploma or equivalent.
Recognize the criteria that determine what constitutes shoplifting.
Demonstrate sound judgment when responding to difficult situations or individuals.
Have excellent verbal, written, and interpersonal communication skills in a work setting.
Document work and customer service activities.
Apply strong analytical and problem-solving abilities.
Prioritize and execute tasks in a high-pressure environment.
Demonstrate initiative and self-direction.
Work effectively in a team-oriented environment.
Consistently provide friendly and engaging customer service to internal and external customers.
Perform at a high level in a fast-paced environment with limited immediate supervision.
Work 10–12-hour shifts in a 24/7 operation, including nights, weekends, and holidays.
Develop proficiency with WinCo’s C.C.T.V. equipment, locks, and door hardware.
Sit for extended periods.
Perform tasks efficiently and accurately while maintaining confidentiality, honesty, and integrity.
Obtain state or local certifications as required.
Wear provided personal protective equipment, such as gloves and protective vests.
Travel daily within a defined geographic area to assigned locations.
Be at least 18 years old.

Responsibilities

Detect, apprehend, and process shoplifters in accordance with company policies and local laws and regulations.
Use verbal de-escalation techniques and a professional presence to help resolve concerning situations safely.
Prepare and submit reports involving investigations and Asset Protection matters.
Research and archive general liability incidents using C.C.T.V.
Participate in internal company investigations.
Testify on behalf of the company at legal and court proceedings.
Work with local, state, and government agencies regarding company matters.
Participate in maintaining asset protection and safety programs.
Conduct asset protection audits.
Detect, investigate, and report hazardous workplace incidents and issues.
Promote asset protection and safety awareness while providing store support.
Provide Asset Protection training to store staff.
Maintain the asset protection office and equipment to established standards.
Identify, troubleshoot, and report issues with C.C.T.V. equipment.
Perform other duties as assigned or needed.