Asset Protection Agent

Lowe's Companies, Inc.•Columbus, OH

About The Position

The Asset Protection Agent helps protect customers, associates, and store assets by promoting shrink awareness, deterring theft, and maintaining a safe and secure store environment. The role works with Store and Asset Protection leadership to identify theft trends, build action plans, and strengthen awareness initiatives. It delivers SMART customer service and supports associates in doing the same. The position monitors store activity through surveillance, reporting, and exception-based tools to identify theft, fraud, and policy violations. It conducts external theft apprehensions and interviews in accordance with applicable laws and company policy; investigates criminal activity; maintains case files; and supports law enforcement and court proceedings. The agent also assists with internal investigations and provides evidence as needed. Additional duties include validating security measures such as locks, gates, and alarms; responding to EAS and emergency-exit triggers; offering feedback on audit and inspection findings; and supporting efforts to reduce shrink and operational risk. The agent must respond effectively and calmly to potentially violent situations. Additional duties may be assigned in support of business needs.

Requirements

High school diploma or GED, or equivalent years of experience in lieu of the education requirement, if applicable.
If required by the state or local municipality, hold a salesperson license or pass the requisite licensing exam within 60 days of starting employment.

Nice To Haves

Associate degree in Psychology or Criminal Justice.
Education or experience in Business, Criminal Justice, Safety, or a related loss prevention or asset protection field.
Demonstrated experience conducting at least one retail investigation.
Experience using physical security systems such as CCTV or EAS.
Experience in investigations involving Organized Crime and asset protection.
National certified training program, such as Wicklander-Zulawski or Reed training.
Professional accreditation such as LPQ or LPC, or equivalent experience.

Responsibilities

Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs.
Partner with Store and AP Leadership to identify theft trends, develop action plans, and promote awareness initiatives.
Deliver SMART customer service and ensure associates have the resources to do the same.
Maintain a safe, clean, and secure store environment by monitoring entrances, exits, and high-risk areas.
Monitor activity through surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations.
Conduct external theft apprehensions and interviews in accordance with laws and company policy.
Investigate and resolve criminal activity, maintain case files, and support law enforcement and court proceedings.
Assist in internal investigations and provide evidence when needed.
Validate store security measures, including locks, gates, and alarms, and respond to EAS and emergency-exit triggers.
Provide feedback on audit and inspection findings and support efforts to minimize shrink and operational risk.
Respond effectively to potentially violent situations while ensuring safety and composure.
Perform additional duties and responsibilities in support of business needs.