Asset Protection Agent

Lowe's Home Centers•Pensacola, FL

9d•Onsite

About The Position

The Asset Protection Agent helps protect people, property, and operations by promoting shrink awareness, deterring theft, and supporting customer service. The role monitors store activity and security systems, investigates suspected theft, fraud, and policy violations, and works with store and Asset Protection leadership, law enforcement, and other stakeholders to address incidents and reduce operational risk. The agent also maintains a safe, clean, and secure store environment, responds to alarms and potentially violent situations, and may take on additional duties in support of business needs. Lowe’s is a FORTUNE 100 home improvement company that serves approximately 16 million customer transactions per week. It employs approximately 300,000 associates and operates more than 1,700 home improvement stores, 530 branches, and 130 distribution centers. The company supports communities through programs focused on safe and affordable housing, community spaces, skilled-trade development, and disaster relief. Lowe’s is an equal opportunity employer.

Requirements

High school diploma or GED, or equivalent years of experience in lieu of the education requirement, if applicable.
If required by the state or local municipality, hold a salesperson license or pass the requisite licensing exam within 60 days of starting employment.

Nice To Haves

Associate degree in Psychology, Criminal Justice, Business, Safety, or a related loss prevention or asset protection field.
Demonstrated experience conducting retail investigations, including having conducted at least one retail investigation.
Experience using physical security systems, such as CCTV and EAS.
Experience with investigations involving Organized Crime and asset protection.
Completion of a nationally certified training program, such as Wicklander-Zulawski or Reed training.
Professional accreditation, such as LPQ or LPC, or equivalent experience.

Responsibilities

Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs.
Partner with Store and Asset Protection Leadership to identify theft trends, develop action plans, and promote awareness initiatives.
Deliver SMART customer service and ensure associates have the resources to do the same.
Maintain a safe, clean, and secure store environment by monitoring entrances, exits, and high-risk areas.
Use surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations.
Conduct external theft apprehensions and interviews in accordance with applicable laws and company policy.
Investigate and resolve criminal activity, maintain case files, and support law enforcement and court proceedings.
Assist with internal investigations and provide evidence when needed.
Validate store security measures, such as locks, gates, and alarms, and respond to EAS and emergency exit triggers.
Provide feedback on audit and inspection findings and support efforts to minimize shrink and operational risk.
Respond effectively to potentially violent situations while ensuring safety and composure.
Perform additional duties and responsibilities in support of business needs.