Asset Protection Agent
About The Position
The Asset Protection Agent helps protect customers, associates, and store assets by promoting shrink awareness, deterring theft, monitoring store activity, and supporting investigations. The role works with Store and Asset Protection leadership to identify theft trends and develop action plans, while delivering SMART customer service and helping associates do the same. The agent maintains a safe, clean, and secure store environment; monitors surveillance and exception-based tools; conducts external theft apprehensions and interviews in accordance with applicable laws and company policy; investigates criminal activity; maintains case files; and supports law enforcement and court proceedings. The role also assists with internal investigations, validates security measures, responds to electronic article surveillance and emergency-exit triggers, provides feedback on audit findings, and responds safely and calmly to potentially violent situations. Additional duties may be assigned in support of business needs.
Requirements
- High school diploma or GED, or equivalent years of experience in lieu of the education requirement, if applicable.
- If required by the state or local municipality, hold a salesperson license or pass the requisite licensing exam within 60 days of starting employment.
Nice To Haves
- Associate degree in Psychology, Criminal Justice, Business, Safety, or a related loss prevention or asset protection field.
- Demonstrated experience conducting retail investigations, including at least one retail investigation.
- Experience using physical security systems such as CCTV and EAS.
- Experience conducting investigations involving organized crime and asset protection.
- Completion of a nationally certified training program, such as Wicklander-Zulawski or Reed training.
- Professional accreditation such as LPQ or LPC, or equivalent experience.
Responsibilities
- Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs.
- Partner with Store and Asset Protection leadership to identify theft trends, develop action plans, and promote awareness initiatives.
- Deliver SMART customer service and ensure associates have the resources to do the same.
- Maintain a safe, clean, and secure store environment by monitoring entrances, exits, and high-risk areas.
- Monitor activity through surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations.
- Conduct external theft apprehensions and interviews in accordance with laws and company policy.
- Investigate and resolve criminal activity, maintain case files, and support law enforcement and court proceedings.
- Assist in internal investigations and provide evidence when needed.
- Validate store security measures, such as locks, gates, and alarms, and respond to EAS and emergency exit triggers.
- Provide feedback on audit and inspection findings and support efforts to minimize shrink and operational risk.
- Respond effectively to potentially violent situations, ensuring safety and composure.
- Perform additional duties and responsibilities assigned in support of business needs.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
