Asset Protection Agent

Lowe's Companies, Inc.•Pensacola, FL

11d

About The Position

The Asset Protection Agent supports store safety, security, and shrink reduction. The role trains associates and leaders on shrink awareness, theft deterrence, and customer service; works with Store and AP Leadership to identify theft trends and develop action plans; and monitors store activity using surveillance, reporting, and exception-based tools. The agent maintains a safe, clean, and secure environment, validates security measures, and responds to alarms and emergency exit triggers. The position conducts external theft apprehensions and interviews in accordance with applicable laws and company policy, investigates criminal activity, maintains case files, and supports law enforcement and court proceedings. It also assists with internal investigations, provides evidence when needed, contributes feedback on audit and inspection findings, and responds effectively to potentially violent situations. Additional duties may be assigned in support of business needs.

Requirements

High school diploma or GED, or equivalent years of experience in lieu of the education requirement, if applicable.
If required by state or local municipality, hold a salesperson license or pass the requisite licensing exam within 60 days of starting employment.

Nice To Haves

Associate degree in Psychology or Criminal Justice.
Background in Business, Criminal Justice, Safety, or a related loss prevention or asset protection field.
Demonstrated experience conducting retail investigations, including at least one retail investigation.
Experience using physical security systems such as CCTV and EAS.
Experience in investigations involving Organized Crime and asset protection.
Completion of a nationally certified training program, such as Wicklander-Zulawski or Reed training.
Professional accreditation such as LPQ or LPC, or equivalent experience.

Responsibilities

Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs.
Partner with Store and AP Leadership to identify theft trends, develop action plans, and promote awareness initiatives.
Deliver SMART customer service and ensure associates have the resources to do the same.
Monitor entrances, exits, and high-risk areas to help maintain a safe, clean, and secure store environment.
Use surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations.
Conduct external theft apprehensions and interviews in accordance with laws and company policy.
Investigate and resolve criminal activity, maintain case files, and support law enforcement and court proceedings.
Assist in internal investigations and provide evidence when needed.
Validate store security measures, such as locks, gates, and alarms, and respond to EAS and emergency exit triggers.
Provide feedback on audit and inspection findings and support efforts to minimize shrink and operational risk.
Respond effectively to potentially violent situations while ensuring safety and composure.
Perform additional duties and responsibilities as assigned in support of business needs.