Asset Protection Agent

WinCo Foods•Wenatchee, WA

4d•$21 - $26•Onsite

About The Position

The Asset Protection Agent is responsible for activities related to detecting, apprehending, and processing shoplifters. The role supports loss control and profit protection while assisting store management in maintaining a safe environment for customers, vendors, and employees. The agent uses professional presence and verbal de-escalation to help resolve concerning situations, assists internal Asset Protection staff with investigations, and performs related work. The position operates in a fast-paced retail environment and may involve working 10–12-hour shifts in a 24/7 operation, including nights, weekends, and holidays.

Requirements

High school diploma or equivalent.
Recognize the criteria that determine what constitutes shoplifting.
Demonstrate sound judgment when responding to difficult situations or individuals.
Have strong verbal, written, and interpersonal communication skills in a work setting.
Document work and customer service activities.
Apply strong analytical and problem-solving abilities.
Prioritize and execute tasks in a high-pressure environment.
Demonstrate initiative and self-direction.
Work effectively in a team-oriented environment.
Consistently provide friendly and engaging customer service to internal and external customers.
Perform at a high level in a fast-paced environment with limited immediate supervision.
Work 10–12-hour shifts in a 24/7 operation, including nights, weekends, and holidays.
Develop proficiency with WinCo’s C.C.T.V. equipment, locks, and door hardware.
Sit for extended periods.
Perform tasks efficiently and accurately while maintaining confidentiality, honesty, and integrity.
Obtain state or local certifications as required.
Wear provided personal protective equipment, such as gloves and protective vests.
Travel daily within a defined geographic area to assigned locations.
Be at least 18 years old.

Responsibilities

Demonstrate professionalism and sound judgment in a fast-paced retail environment.
Detect, apprehend, and process shoplifters in accordance with company policies and local laws and regulations.
Help resolve concerning situations safely using verbal de-escalation techniques and professional presence.
Prepare and submit reports concerning investigations and Asset Protection matters.
Research and archive general liability incidents using C.C.T.V.
Participate in internal company investigations.
Testify on behalf of the company at legal and court proceedings.
Work with local, state, and government agencies regarding company matters.
Participate in maintaining asset protection and safety programs.
Conduct asset protection audits.
Detect, investigate, and report hazardous workplace incidents and issues.
Promote asset protection and safety awareness while providing store support.
Provide Asset Protection training to store staff.
Maintain the asset protection office and equipment to established standards.
Identify, troubleshoot, and report issues with C.C.T.V. equipment.
Perform other duties as assigned or needed.