Asset Protection Agent

WinCo Foods•Vancouver, WA

9d•$20 - $29

About The Position

The Asset Protection Agent is responsible for asset protection activities related to detecting, apprehending, and processing shoplifters. The role supports loss control and profit protection while helping store management maintain a safe environment for customers, vendors, and employees. The agent uses professional presence and verbal de-escalation to help resolve concerning situations and assists internal Asset Protection staff with investigations. The position also involves preparing reports, researching and archiving general liability incidents using CCTV, participating in company investigations, testifying in legal proceedings, working with government agencies, conducting asset protection audits, supporting safety programs, and providing training and awareness to store staff. The agent maintains Asset Protection office equipment, troubleshoots CCTV issues, and performs other assigned duties. Work takes place in a fast-paced, 24/7 retail operation. The position requires working 10–12-hour shifts, including nights, weekends, and holidays, traveling daily within a defined geographic area to assigned locations, and using CCTV, DVR, and digital camera equipment. The stated pay range is USD $19.69–$29.18 per hour.

Requirements

High school diploma or equivalent.
At least 18 years old.
Recognize the required criteria for determining what constitutes shoplifting.
Demonstrate good judgment when responding to difficult situations or individuals.
Have excellent verbal, written, and interpersonal communication skills in a work setting.
Document work and customer service activities.
Apply strong analytical and problem-solving abilities.
Prioritize and execute tasks in a high-pressure environment.
Demonstrate initiative and self-direction.
Work effectively in a team-oriented environment.
Consistently provide friendly and engaging customer service to internal and external customers.
Perform at a high level in a fast-paced environment with limited immediate supervision.
Work 10–12-hour shifts in a 24/7 operation, including nights, weekends, and holidays.
Develop proficiency with WinCo CCTV equipment, locks, and door hardware.
Sit for extended periods.
Perform tasks efficiently and accurately with confidentiality, honesty, and integrity.
Obtain state or local certifications as required.
Wear provided personal protective equipment, such as gloves and protective vests.
Travel daily within a defined geographic area to assigned locations.

Responsibilities

Detect, apprehend, and process shoplifters in accordance with company policies and local laws and regulations.
Use professional presence and verbal de-escalation techniques to contribute to the safe resolution of concerning situations.
Prepare and submit reports involving investigations and Asset Protection matters.
Research and archive general liability incidents using CCTV.
Participate in internal company investigations.
Testify at legal and court proceedings on behalf of the company.
Work with local, state, and government agencies regarding company matters.
Participate in maintaining Asset Protection and safety programs.
Conduct Asset Protection audits.
Detect, investigate, and report hazardous workplace incidents and issues.
Promote Asset Protection and safety awareness and provide Asset Protection training to store staff.
Maintain the Asset Protection office and equipment to established standards.
Identify, troubleshoot, and report CCTV equipment issues.
Perform other duties as assigned or needed.