Team Lead

Whataburger (Whataburger of Mesquite, Inc.)•Royse City, TX

26d

About The Position

The Team Leader ensures each customer’s experience meets or exceeds expectations. The role supervises and guides Team Members so they perform tasks according to standards, and undertakes Team Member duties as needed to maintain a high level of customer service. The Team Leader helps Whataburger achieve its goal of customer satisfaction. To support career development, the Team Leader participates in a skills development program and must earn certification in specific stations associated with the position.

Requirements

Must be able to lift up to 50 pounds.
Must be able to stand for the entire shift.
Must be able to reach, bend, stoop, lift, shake, stir, pour, carry, and push.
Must be able to read orders on tickets, menu boards, receipts, and similar materials.
Must be able to frequently immerse or expose hands to water, cleaning and sanitation solutions, and meat, poultry, seafood, and produce products, and wash hands frequently.
Must participate in the skills development program and achieve certification in specific stations associated with the position.

Responsibilities

Protect and promote the Whataburger brand; attend required meetings and training, notify management when unable to report as scheduled, and escalate issues beyond the role’s authority to the Manager on duty.
Continue developing leadership skills and personal performance, demonstrate the company’s family values, and maintain professional relationships with Team Members.
Apply company standards fairly and consistently; provide on-the-spot coaching and feedback, identify training opportunities, evaluate Team Member performance, and assist with training and assignments.
Perform operational and administrative tasks as requested, including cash reporting, inventory audits, deposits, closeouts, and payroll adjustments; complete shift reports and accurately record food inventory.
Ensure products meet quality standards and are delivered as ordered within service-time standards; monitor Drive-Thru production flow and restaurant operations.
Maintain personal, employee, property, dining-area, restroom, and food-production-area appearance to company standards; change out point-of-purchase materials when necessary.
Communicate directions clearly, follow up on assigned actions, enforce policies and procedures, and ensure Team Members report and clock in and out as scheduled.
Maintain customer satisfaction by promoting excellent customer relations, answering the phone courteously, and handling complaints according to company policy.
Maintain a safe environment by following safety and emergency procedures, ensuring Team Members use appropriate precautions and safety equipment, and ensuring equipment operates safely and within company guidelines.
Demonstrate fiscal responsibility; follow cash-handling policies, monitor registers and sales terminals, audit registers and record discrepancies, manage change funds, prepare deposits, and monitor cash and inventory controls.
Control labor, food expenses, and portioning in relation to sales to support productivity and manage food costs.
Perform physical duties including lifting, standing for the entire shift, reaching, bending, stooping, shaking, stirring, pouring, carrying, pushing, reading orders and other materials, handling food products and cleaning solutions, and frequent handwashing.
Support organizational goals, complete management-assigned tasks, promote teamwork, accept constructive criticism, listen to employees while following the chain of communication, and contribute an appropriate share of the work.