Team Lead

Whataburger (Whataburger of Mesquite, Inc.)•Rowlett, TX

26d

About The Position

The Team Leader ensures each customer’s experience meets or exceeds expectations. The role supervises and guides Team Members in completing tasks according to standards, and performs Team Member duties when needed to maintain a high level of customer service. The Team Leader supports Whataburger’s goal of customer satisfaction and participates in a skills development program, including certification in specific stations associated with the position. The position provides leadership across people, restaurant operations, customer service, and financial controls. It supports restaurant management, reinforces company standards and policies, assists with training and performance feedback, monitors food quality and service times, maintains a safe and clean environment, and handles assigned administrative and cash-management tasks.

Requirements

Ability to lift up to 50 pounds.
Ability to stand for the entire shift.
Ability to reach, bend, stoop, lift, shake, stir, pour, carry, and push.
Ability to read orders on tickets, menu boards, receipts, and similar materials.
Ability to work with frequent hand contact or immersion in water, cleaning and sanitation solutions, and food products including meat, poultry, seafood, and produce.
Frequent handwashing.
Participation in a skills development program and achievement of certification in specific stations associated with the position.

Responsibilities

Protect and promote the Whataburger brand, attend required meetings and training, notify management when unable to work as scheduled, and escalate issues beyond the Team Leader’s authority.
Model Whataburger’s family values and professional conduct; develop personal leadership and job skills; enforce company standards fairly; and maintain professional relationships with Team Members.
Provide on-the-spot coaching and feedback, identify training opportunities, evaluate Team Member performance, assist with training, and serve as a role model and resource for the team.
Assist restaurant management with administrative tasks such as cash reporting, inventory audits, deposits, closeouts, and payroll adjustments.
Perform operational tasks as requested and set an example by working effectively in Team Leader or shift-position duties.
Ensure products meet quality standards, are prepared as ordered, and are delivered within service-time standards; monitor Drive-Thru production flow.
Maintain the appearance and cleanliness of employees, property, dining areas, restrooms, and food-production areas.
Communicate directions clearly, follow up on assigned actions, apply policies and procedures, and ensure Team Members report and clock in and out as scheduled.
Maintain customer and employee safety, ensure equipment is operated safely and within company guidelines, follow emergency procedures, and handle emergencies in a controlled manner.
Complete shift reports and accurately record food inventory at the beginning and close of shifts as directed.
Promote customer relations, ensure customers receive their orders within service-time standards, change out point-of-purchase materials when necessary, answer the phone courteously, and resolve complaints in accordance with company policy.
Demonstrate fiscal responsibility; follow cash-handling policies; monitor cash and sales-terminal operations and inventory controls; prepare deposits and manage the change fund; audit registers and record discrepancies; and assist with bank deposits.
Control labor and food expenses in relation to sales, support productivity, and control food costs through proper portioning.
Assume additional responsibilities as assigned.
Support organizational goals, complete management-assigned tasks, promote teamwork, accept constructive criticism professionally, maintain a customer-focused can-do attitude, listen to employees while following the chain of communication, and contribute an appropriate share of the work.