Team Leader, Rental Delivery - Sun Valley

Alterra Mountain Company • Sun Valley, ID

2d

About The Position

The Team Leader (also called a shift manager) upholds Ski Butlers’ customer service standards while managing the flow of day-to-day rental delivery operations. The role involves adapting to changing operational needs, managing expectations, and leading by example. Daily operations are organized into morning and evening shifts, and weekend and holiday work is expected. This is a winter seasonal role with full- and part-time positions available. No previous experience is required.

Requirements

• No previous experience is required.
• Must expect to work weekends and holidays.

Responsibilities

• Open and close the shop daily.
• Conduct pre- and post-shift team meetings and ensure each Ski Technician understands the shift’s expectations and responsibilities.
• Plan delivery routes, support calls, and pickups for the current and upcoming shifts.
• Respond to customer phone calls, text messages, emails, and voicemails in a timely manner.
• Dispatch ski technicians on reactive support calls.
• Ensure daily brand standards are met, including standards for uniforms, vans, equipment, and shop cleanliness.
• Prepare the next shift for success.
• Upsell existing guests through pre-delivery phone calls and texts.
• Size guests for the proper equipment as orders come into the system.
• Schedule work assignments for the following shift.
• Provide real-time positive and constructive feedback and coaching to help meet Key Customer Requirements.
• Assist with labor management during slow periods.
• Take reservations and issue refunds.
• Assist with delivery and support service operations as needed.

Benefits

• Free Alterra Mountain Company employee pass, with unlimited access to Alterra-owned resorts subject to blackout dates.
• Ability to upgrade to a Full or Base Ikon Pass at a heavily discounted rate.
• Transferrable shop season ski pass.
• Discounted access to more than 500 industry brands.
• Generous discounts on Rossignol/Dynastar/Lange equipment.
• 401(k) benefit and matching for staff members over 18 years old.
• Apex-MEC minimum essential coverage plan available to seasonal employees, including preventive and urgent care visits, free telehealth, limited hospitalization, prescription drug benefits, and free multilingual behavioral health.
• Employee assistance programs and emotional wellbeing and work-life balance resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed