Ski Technician- Rental Delivery- Sun Valley

Alterra Mountain Company • Sun Valley, ID

2d • Onsite

About The Position

Ski Butlers is hiring Ski Technicians in Sun Valley, Idaho, for winter seasonal roles available on a full-time or part-time basis. The position pays $18 per hour plus tips. Technicians are the face of Ski Butlers and interact with customers by delivering rental equipment to their accommodations, providing on-mountain support, and collecting equipment at the end of rental periods. They are encouraged to build decision-making, accountability, and professional skills while contributing to a collaborative, customer-focused team.

Requirements

• Weekend and holiday work is expected.
• Daily operations are divided into morning and evening shifts.
• No previous experience is required.

Responsibilities

• Complete the entire Cycle of Service for scheduled and reactive ski and snowboard rentals.
• Pack rental orders in advance of equipment delivery.
• Deliver rental equipment to guests’ accommodations and provide a personalized fitting experience.
• Provide on-mountain support for guests requesting equipment changes.
• Pick up equipment from guests’ accommodations at the end of rental periods and return it to the shop for sanitation, tuning, and restocking.
• Meet or exceed Brand Standards and the three Key Customer Requirements: arrive within five minutes of the agreed time, communicate the full scope of service clearly, and select appropriate equipment for each guest’s skills and resort conditions.
• Make and answer customer phone calls with a positive, inviting tone.
• Maintain clean, organized workspaces and delivery vehicles.
• Perform basic ski and snowboard tuning, waxing, and general equipment maintenance.
• Set up the next shift and future team members for success.

Benefits

• Free Alterra Mountain Company employee pass, with unlimited access to Alterra-owned resorts subject to blackout dates.
• Ability to upgrade to a Full or Base Ikon Pass at a heavily discounted rate.
• Transferable shop employee ski pass.
• Discounted access to more than 500 industry brands.
• Generous discounts on Rossignol, Dynastar, and Lange equipment.
• 401(k) benefit and matching for staff members over 18.
• Apex-MEC minimum essential coverage plan available to seasonal employees, including preventive and urgent care visits, free telehealth, limited hospitalization, prescription drug benefits, and free multilingual behavioral health.
• Employee Assistance Programs and emotional well-being and work-life balance resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed