Ski Technician – Rental Delivery – Vail
About The Position
Ski Butlers is hiring Ski Technicians in Vail, Colorado, for seasonal full- and part-time roles. Technicians are the face of Ski Butlers and interact with customers by delivering rental equipment to their accommodations, providing on-mountain support, and picking up equipment at the end of rental periods. The role emphasizes personalized service, confident decision-making, accountability, professional skills, teamwork, and creating a memorable customer experience. Technicians complete the full service cycle for scheduled and reactive ski and snowboard rentals. This includes preparing orders, delivering and fitting equipment, supporting guests with equipment changes, collecting returned equipment, and preparing it for future use. Daily operations are divided into morning and evening shifts. Weekend and holiday work is expected. No previous experience is required.
Requirements
- No previous experience is required.
- Must expect to work weekends and holidays.
Responsibilities
- Pack rental orders before equipment delivery.
- Deliver rental equipment to guests’ accommodations and provide a personalized fitting experience.
- Complete scheduled and reactive ski and snowboard rental fittings, arriving within five minutes of the agreed-upon time, communicating clear expectations, and selecting suitable equipment for each guest’s skills and current resort conditions.
- Provide equipment support to guests within 45 minutes of their request.
- Pick up rental equipment from guests’ accommodations at the end of the rental period.
- Return equipment to the shop, sanitize it, re-sticker and tune it, and restock it for future use.
- Maintain delivery vehicle cleanliness and fuel levels.
- Pack orders for future delivery.
- Perform basic ski and snowboard tuning, waxing, and general equipment maintenance.
- Make and answer customer phone calls with a positive and inviting tone.
- Restock delivery vehicles with extra equipment.
- Set up the next shift and future team members for success.
Benefits
- Free Alterra Mountain Company employee pass, with unlimited access to Alterra-owned resorts subject to blackout dates.
- Option to upgrade to a Full or Base Ikon Pass at a heavily discounted rate.
- Merchant-discounted access to more than 500 industry brands through the Epic Pass.
- Discounts on Rossignol, Dynastar, and Lange equipment.
- 401(k) benefit and employer match for staff members over 18.
- Apex-MEC minimum essential coverage plan available to seasonal employees, including preventive and urgent care visits, telehealth, limited hospitalization, prescription drug benefits, and multilingual behavioral health support.
- Employee assistance programs, emotional well-being resources, and work-life balance resources.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
