Team Leader, Rental Delivery - Sun Valley

Ski Butlers • SB Sun Valley, ID

1d

About The Position

Team leaders, also known as shift managers, uphold Ski Butlers’ customer service standards while managing the flow of day-to-day operations. The role requires adapting to changing conditions, managing expectations, and leading by example. Team leaders help ensure that teams and operations are prepared for each shift and support delivery and customer service as needed.

This is a winter seasonal position in Sun Valley. Full-time and part-time roles are available, with daily operations divided into morning and evening shifts. Weekend and holiday work is expected. No previous experience is required. Pay is $22 per hour plus tips.

Requirements

• Weekend and holiday work is expected.
• No previous experience is required.

Responsibilities

• Open and close the shop daily.
• Hold pre- and post-shift team meetings and ensure each Ski Technician understands the shift’s expectations and responsibilities.
• Plan delivery routes, support calls, and pickups for the current and upcoming shift.
• Respond to customer phone calls, text messages, emails, and voicemails in a timely manner.
• Dispatch ski technicians on reactive support calls.
• Ensure daily brand standards for uniforms, vans, equipment, and shop cleanliness.
• Set up the next shift for success.
• Upsell existing guests through phone calls and text messages during pre-delivery communication.
• Size guests for the proper equipment as orders come into the system.
• Schedule work assignments for the following shift.
• Provide positive and constructive real-time feedback and coaching to help meet Key Customer Requirements.
• Assist with labor management during slow periods.
• Take reservations and issue refunds.
• Assist with delivery and support service operations as needed.

Benefits

• Free Alterra Mountain Company employee pass, with unlimited access to Alterra-owned resorts subject to blackout dates.
• Option to upgrade to a Full or Base Ikon Pass at a heavily discounted rate.
• Transferable shop season ski pass.
• Discounted access to more than 500 industry brands.
• Generous discounts on Rossignol, Dynastar, and Lange equipment.
• 401(k) benefit and matching for staff members over 18.
• Apex-MEC minimum essential coverage plan for seasonal employees, including preventive visits, urgent care visits, telehealth, limited hospitalization, prescription drug benefits, and multilingual behavioral health.
• Employee assistance programs and emotional wellbeing and work-life balance resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed