Team Leader – Rental Delivery – Jackson Hole

Ski Butlers • SB Jackson, WY

1d • Onsite

About The Position

Ski Butlers is hiring a seasonal Team Leader (also called a shift manager) in Jackson Hole, Wyoming. Team Leaders uphold customer service standards and manage the flow of day-to-day operations. The role calls for adapting to changing conditions, managing expectations, and leading by example. Daily operations are organized into morning and evening shifts. Full-time and part-time roles are available, and weekend and holiday work is expected. No previous experience is required. The base wage is $21 per hour, plus tips.

Ski Butlers provides ski and snowboard rental delivery and operates as a standalone business within Alterra Mountain Company. Its stated culture emphasizes collaboration, teamwork, accountability, and fun, with core values of Service, Simple, Purposeful, Curious, and Give.

Requirements

• Weekend and holiday work is expected.

Responsibilities

• Open and close the shop daily.
• Hold pre-shift and post-shift team meetings and ensure Ski Technicians understand the expectations and responsibilities for each shift.
• Plan delivery routes, support calls, and pickups for the current and upcoming shift.
• Respond to customer phone calls, text messages, emails, and voicemails in a timely manner.
• Dispatch Ski Technicians on reactive support calls.
• Ensure daily brand standards are met, including standards for uniforms, vans, equipment, and shop cleanliness.
• Set up the next shift for success.
• Upsell existing guests through phone calls and text messages during pre-delivery communications.
• Size guests for the appropriate equipment as orders enter the system.
• Schedule work assignments for the following shift.
• Provide positive and constructive real-time feedback and coaching to help meet Key Customer Requirements.
• Assist with labor management during slow periods.
• Take reservations and issue refunds.
• Assist with delivery and support service operations as needed.

Benefits

• Free Alterra Mountain Company Employee Pass with unlimited access to Alterra-owned resorts, subject to blackout dates.
• Option to upgrade to a Full or Base Ikon Pass at a heavily discounted rate.
• Jackson Hole ski pass.
• Discounted access to more than 500 industry brands.
• Discounts on Rossignol, Dynastar, and Lange equipment.
• 401(k) benefit and employer match for staff members over 18.
• Apex-MEC minimum essential coverage plan available to seasonal employees, including preventive visits, urgent care visits, free telehealth, limited hospitalization, prescription drug benefits, and free multilingual behavioral health services.
• Employee Assistance Programs and emotional wellbeing and work-life balance resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed