Team Leader – Rental Delivery – Telluride

Ski Butlers • SB Telluride, CO

1d • Onsite

About The Position

Ski Butlers is hiring a seasonal Team Leader (also known as a shift manager) for rental delivery operations in Telluride. Team Leaders uphold customer service standards and manage the day-to-day flow of operations. The role calls for adapting to changing conditions, managing expectations, and leading by example. Daily operations are organized into morning and evening shifts. Weekend and holiday work is expected. Full-time and part-time roles are available. The base wage is $21 per hour, plus tips. No previous experience is required. Subsidized housing in Mountain Village is available to select new hires.

Requirements

• Weekend and holiday work is expected.
• No previous experience is required.

Responsibilities

• Open and close the shop daily.
• Hold pre- and post-shift team meetings and ensure each Ski Technician understands the expectations and responsibilities for the shift.
• Plan delivery routes, support calls, and pickups for the current and upcoming shift.
• Respond to customer phone calls, text messages, emails, and voicemails in a timely manner.
• Dispatch Ski Technicians on reactive support calls.
• Ensure daily brand standards are met, including standards for uniforms, vans, equipment, and shop cleanliness.
• Set up the next shift for success.
• Upsell existing guests through phone calls and text messages during pre-delivery communication.
• Size guests for the proper equipment as orders come into the system.
• Schedule work assignments for the following shift.
• Provide real-time positive and constructive feedback and coaching to help meet Key Customer Requirements.
• Assist with labor management during slow periods.
• Take reservations and issue refunds.
• Assist with delivery and support service operations as needed.

Benefits

• Free Alterra Mountain Company Employee Pass with unlimited access to Alterra-owned resorts, subject to blackout dates.
• Ability to upgrade to a Full or Base Ikon Pass at a heavily discounted rate.
• Telluride Ski Resort ski pass.
• Discounted access to more than 500 industry brands.
• Generous discounts on Rossignol, Dynastar, and Lange equipment.
• 401(k) benefit and employer match for staff members over 18.
• Apex-MEC minimum essential coverage plan available to seasonal employees, covering preventive and urgent care visits, telehealth, limited hospitalization, prescription drug benefits, and multilingual behavioral health.
• Employee assistance programs and emotional wellbeing and work-life balance resources.
• Subsidized housing in Mountain Village for select new hires.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed