Operations Manager – Telluride
About The Position
Ski Butlers is hiring an Operations Manager in Telluride for a full-time winter-seasonal role. Operations leaders, also described as assistant managers, uphold customer service standards and manage daily operations. The role leads Ski Technicians and Team Leaders and works toward company goals for NPS, revenue, and employee satisfaction. It calls for ownership, self-motivation, drive, and an interest in growing the business. Daily operations are divided into morning and evening shifts, and weekend and holiday work is expected. Subsidized housing in Mountain Village may be available to select new hires. Ski Butlers, founded in 2004, provides ski and snowboard rental delivery and serves more than 40 resorts in North America and Europe. It describes its culture as grounded in collaboration, accountability, fun, and the values Service, Simple, Purposeful, Curious, and Give. The company is part of Alterra Mountain Company.
Requirements
- Weekend and holiday work is expected.
- Previous hospitality experience is preferred, but the posting's requirement wording is unclear.
Nice To Haves
- Previous hospitality experience.
Responsibilities
- Set up the shop before the season.
- Conduct orientation for Ski Technicians and Team Leaders.
- Create weekly schedules and approve timesheets.
- Conduct one-on-ones and team meetings to maintain communication.
- Coach Ski Technicians and Team Leaders during shop shifts and ride-alongs.
- Maintain a positive shop culture.
- Respond to customer satisfaction surveys.
- Ensure daily brand standards for uniforms, vans, equipment, and shop cleanliness.
- Maintain the van fleet and ensure vehicle records and mechanical maintenance are current.
- Set up the next shift for success.
- Hold pre- and post-shift team meetings so staff understand shift expectations and responsibilities.
- Plan delivery routes, support calls, and pickups for current and upcoming shifts.
- Dispatch Ski Technicians to reactive support calls.
- Size guests for the appropriate equipment for orders in the system.
- Schedule work assignments for the following shift.
- Provide real-time positive and constructive feedback and coaching to meet Key Customer Requirements.
- Assist with labor management during slow periods.
- Take reservations and issue refunds.
Benefits
- Free Alterra Mountain Company employee pass, with unlimited access to Alterra-owned resorts subject to blackout dates.
- Option to upgrade to a Full or Base Ikon Pass at a heavily discounted rate.
- Discounted Telluride Ski Resort pass.
- Discounted access to more than 500 industry brands.
- Generous discounts on Rossignol, Dynastar, and Lange equipment.
- 401(k) benefit and employer match for staff members over 18.
- Apex-MEC minimum essential coverage plan available to seasonal employees, including preventive and urgent care visits, telehealth, limited hospitalization, prescription drug benefits, and multilingual behavioral health support.
- Employee assistance programs and emotional wellbeing and work-life balance resources.
- Four monthly in-season bonuses.
- Subsidized housing in Mountain Village may be available to select new hires.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
