Team Leader in Training

The Escape Game • Dallas, TX

4d

About The Position

The Escape Game Team Leaders are hospitality experts who anticipate and serve guests’ needs and empower teammates to uphold service and hospitality standards. The role calls for flexibility, creativity, and a positive approach in a fast-paced environment, with the goal of ensuring an enjoyable experience for every guest and team member. This position is for a new location at Village on the Parkway, expected to open in late November 2026.

Requirements

• Demonstrated leadership ability; 1–2 years of experience in a guest-facing setting is preferred.
• Flexible availability; the role often involves working nights, weekends, and/or holidays.
• Ability to handle job-related physical activity, including deep cleaning, painting, standing, crawling, bending, lifting 30–40 pounds, and minor game repairs.
• Ability to stand for long periods, approximately 75–80% of a shift.
• Ability to align with TEG’s Uniform Standards.
• Genuine love for serving others.
• Flexibility, humility, and willingness to learn.
• High capacity for creative problem-solving.
• Excellent discernment.
• Ability to multitask flexibly.
• Strong interpersonal skills and emotional intelligence.
• Ability to positively influence others.
• Basic computer skills.
• Ability to maintain composure in high-stress, fast-paced environments.

Nice To Haves

• 1–2 years of experience in a guest-facing setting.

Responsibilities

• Embody the company’s mission, vision, and values during every shift.
• Follow TEG’s 4 As of Leadership: Attitude, Appreciation, Adaptability, and Awareness.
• Lead and communicate with a team of 4–15.
• Create a fun, positive atmosphere.
• Open and close the store.
• Ensure games start on time.
• Facilitate team member breaks.
• Uphold company standards by redirecting and encouraging team members through “Continuous, Gracious Pressure,” the company’s team-coaching approach.
• Address minor maintenance issues and minor game repairs.
• Manage cash and inventory.
• Ensure each guest has a five-star experience and leaves happy.

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Employee discount
• Vision insurance
• Dental insurance
• Flexible spending account
• Life insurance
• Flexible schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed