Team Leader in Training

The Escape Game•Dallas, TX

5d•$0 - $14

About The Position

Team Leaders are hospitality experts who anticipate guests’ needs, serve them enthusiastically, and work to make their day. They encourage, challenge, serve, and empower teammates to uphold service and hospitality standards. The role calls for a flexible, creative, and positive approach in a fast-paced environment, with a focus on ensuring guests and team members enjoy their experience at The Escape Game. This is a role at a new location in Village on the Parkway. The store is not yet open and is expected to open in late November 2026. Team Leaders embody the company’s mission, vision, and values and follow its 4 As of Leadership: Attitude, Appreciation, Adaptability, and Awareness. They lead and communicate with a team of 4–15 and create a fun, positive atmosphere while ensuring operational excellence and a five-star guest experience.

Requirements

Demonstrated leadership ability.
Flexible availability; the role often works nights, weekends, and/or holidays.
Ability to handle job-related physical activity, including deep cleaning, painting, standing, crawling, bending, lifting 30–40 lbs, and minor game repairs.
Ability to stand for long periods, about 75–80% of the shift.
Ability to align with the company’s Uniform Standards.
Genuine love for serving others.
Flexible, humble, and teachable.
High capacity for creative problem solving.
Excellent discernment.
Ability to multitask flexibly.
Strong interpersonal skills and emotional intelligence.
Ability to positively influence others.
Basic computer skills.
Ability to maintain composure in high-stress, fast-paced environments.

Nice To Haves

1–2 years of experience in a guest-facing setting is preferred.

Responsibilities

Embody the company’s mission, vision, and values during every shift.
Follow the 4 As of Leadership: Attitude, Appreciation, Adaptability, and Awareness.
Lead and communicate with a team of 4–15.
Create a fun, positive atmosphere.
Open and close the store.
Ensure games start on time.
Facilitate team member breaks.
Uphold company standards by redirecting and encouraging team members through “Continuous, Gracious Pressure,” the company’s form of team coaching.
Address minor maintenance issues and minor game repairs.
Manage cash and inventory.
Ensure each guest has a five-star experience and leaves happy.