Leader in Training

Green Thumb•Crystal River, FL

About The Position

The Leader in Training (LIT) is an adaptable, essential member of the RISE Dispensary leadership team, focused on delivering memorable, positive consumer experiences. The position actively supervises daily dispensary operations, communicates priorities to team members, and helps optimize the customer journey. The LIT rotates through critical dispensary functions supporting operations, customer experience, and people, gaining subject matter expertise. It is a developmental role and a fast track toward becoming an Assistant General Manager.

Requirements

At least three years of customer service or retail experience, including at least one year in a supervisory role.
Meet scheduling and availability requirements, including the ability to work varying shifts such as mornings, days, nights, and weekends.
Reliable, responsible, and dependable attendance.
At least 21 years of age.
Pass all required background checks.
Possess a valid driver’s license or state ID.
Understand and comply with Green Thumb rules, regulations, policies, and procedures.
Understand cannabis laws, rules, and regulations, and be willing to further develop knowledge of the industry and its laws.
Demonstrate a proactive approach, strong work ethic, attention to detail, and strong communication and leadership skills.
Meet timelines consistently and work effectively under pressure.
Be open to constructive developmental feedback and maintain composure in difficult situations.
Demonstrate strong interpersonal skills in a fast-paced, deadline-oriented, often cross-functional environment.
Use standard office equipment and computer software, including word processing, database management, spreadsheet applications, and email.
Be motivated, self-directed, innovative, and able to work independently or with teams, using sound judgment, common sense, and resourcefulness.
Adapt and thrive in a demanding, fast-paced environment and demonstrate strong critical thinking.
Operate professionally and with integrity, including when handling confidential information.
Resolve conflict, handle employee and customer complaints, and settle disputes.
Perform the listed physical and communication tasks for prolonged periods, up to the duration of a scheduled shift or workday.
Move inventory and materials weighing up to 30 pounds independently.

Nice To Haves

Cannabis experience.
Inventory control experience.

Responsibilities

Support management in overseeing dispensary operations to ensure compliance with security, inventory, and local and state regulations.
Monitor and maintain inventory levels, ensure an appropriate product assortment, and communicate inventory action items to management.
Oversee intake and verification of deliveries and transfers, and inventory management, ensuring accuracy within the vault.
Help lead team members in executing programs, initiatives, and regionalized in-store promotions.
Demonstrate proper cash handling, including processing payments, applying discounts, and maintaining cash, and oversee team members’ execution.
Lead by example and motivate team members to provide memorable, positive in-store customer experiences.
Participate in Leader On Duty shifts, providing active supervision, recognizing team members, and redirecting behaviors to support the customer journey.
Support a seamless omni-channel customer experience across in-store, drive-thru, curbside, and delivery services.
Motivate team members to meet Loyalty goals.
Complete and delegate assigned tasks during scheduled shifts and ensure adequate sales floor coverage and zoning.
Partner with the General Manager or Assistant General Manager to select talent, onboard and train new team members, and build and retain a high-performing team.
Coach and provide feedback to help team members exceed performance and behavioral expectations, and partner with management on accountability.
Help facilitate the store’s team member badging process with local and state agencies.
Maintain and coordinate team members’ shift schedules, meal breaks, and rest periods.
Perform other duties as needed.