Leader in Training

Green Thumb•West Palm Beach, FL

About The Position

The Leader in Training (LIT) is an adaptable member of the RISE Dispensary leadership team, focused on delivering positive customer experiences and supporting daily dispensary operations. The role includes actively supervising operations, communicating priorities to team members, and helping optimize the customer journey. LITs rotate through operational, customer experience, and people-focused functions to develop subject matter expertise. This developmental role is a step toward becoming an Assistant General Manager. The LIT supports management with regulatory compliance, inventory, deliveries and transfers, cash handling, promotions, and daily task execution. They lead by example in customer service, participate in Leader On Duty shifts, support consistent service across in-store and other sales channels, and help the team meet loyalty goals. In partnership with the General Manager or Assistant General Manager, the LIT also contributes to hiring, onboarding, training, coaching, scheduling, and accountability.

Requirements

At least three years of customer service or retail experience, including at least one year in a supervisory role.
Ability to work varying shifts, including mornings, days, nights, and weekends, to meet business needs.
Reliable, responsible, and dependable attendance.
Must be at least 21 years old.
Must pass all required background checks.
Must possess a valid driver’s license or state ID.
Must understand and comply with Green Thumb rules, regulations, policies, and procedures.
Must understand cannabis laws, rules, and regulations and be willing to further develop industry and legal knowledge.
Proactive approach, strong work ethic, attention to detail, and strong communication and leadership skills.
Ability to consistently meet timelines and work effectively under pressure.
Openness to constructive developmental feedback and ability to maintain composure in difficult situations.
Strong interpersonal skills in a fast-paced, deadline-oriented, cross-functional environment.
Ability to use standard office equipment and computer software, including word processing, database management, spreadsheet applications, and email.
Ability to work independently or with teams, using judgment, common sense, and resourcefulness.
Ability to adapt to a demanding, fast-paced environment and apply critical thinking.
Professionalism and integrity, including when handling confidential information.
Ability to resolve conflict, handle employee and customer complaints, and settle disputes.
Ability to perform job tasks for prolonged periods, including moving about the dispensary; remaining stationary when required; communicating with individuals and groups; operating point-of-sale systems, computers, and office productivity equipment; preparing orders by moving and placing products; inspecting and receiving detailed information; moving inventory and materials weighing up to 30 pounds independently; and positioning oneself to move inventory and materials in storage areas.
Ability to work in a customer-facing environment, outdoors in varying and sometimes adverse weather conditions, and around cannabis or allergens present where cannabis is prevalent.

Nice To Haves

Cannabis experience.
Inventory control experience.

Responsibilities

Support management in overseeing dispensary operations and compliance with security, inventory, and local and state regulations.
Monitor inventory levels, maintain product assortment, and communicate inventory action items to management.
Oversee intake and verification of deliveries and transfers, and ensure inventory accuracy within the vault.
Help lead team members in executing programs, initiatives, and regionalized in-store promotions.
Demonstrate proper cash handling, including processing payments, applying discounts, and maintaining cash; oversee team members’ execution.
Lead by example and motivate team members to deliver positive in-store customer experiences.
Participate in Leader On Duty shifts, actively supervising team members, recognizing performance, and redirecting behaviors to support the customer journey.
Support a consistent omnichannel experience across in-store, drive-thru, curbside, and delivery services.
Motivate team members to meet loyalty goals.
Complete and delegate assigned tasks during scheduled shifts, ensuring adequate sales-floor coverage and zoning.
Partner with the General Manager or Assistant General Manager to select talent and lead onboarding and training.
Coach and provide feedback to team members, and partner with management on accountability.
Help facilitate the store’s team member badging process with local and state agencies.
Maintain and coordinate team members’ shift schedules, meal breaks, and rest periods.
Perform other duties as needed.