Leader in Training

Green Thumb•Sun City Center, FL

About The Position

The Leader in Training (LIT) is an adaptable and essential member of the RISE Dispensary leadership team, focused on delivering memorable, positive consumer experiences. The role actively supports supervision of daily dispensary operations, communication of priorities to team members, and optimization of the customer journey. Leaders in Training rotate through critical dispensary functions across operations, customer experience, and people to develop subject matter expertise. This developmental role is a fast track toward becoming an Assistant General Manager.

Requirements

At least three years of customer service or retail experience, including at least one year in a supervisory role.
Meet scheduling and availability requirements, including availability for varying shifts such as mornings, days, nights, and weekends, to meet business needs.
Have reliable, responsible, and dependable attendance.
Be at least 21 years old.
Pass all required background checks.
Possess a valid driver’s license or state ID.
Understand and comply with Green Thumb rules, regulations, policies, and procedures.
Understand cannabis laws, rules, and regulations, and be passionate about furthering knowledge of the industry and its laws.
Demonstrate a proactive approach, strong work ethic, attention to detail, and strong communication and leadership skills.
Consistently meet timelines and work effectively under pressure.
Be open to constructive developmental feedback and maintain composure in difficult situations.
Have strong interpersonal skills in a fast-paced, deadline-oriented environment, including cross-functional work.
Use standard office equipment and computer software, including word processing, database management, spreadsheets, and email.
Be highly motivated, self-directed, innovative, and able to work independently or as part of a team, using sound judgment, common sense, and resourcefulness.
Adapt and thrive in a demanding, fast-paced environment and demonstrate critical thinking.
Maintain professionalism and integrity, including when handling confidential information.
Resolve conflicts, handle employee and customer complaints, and settle disputes.
Be able to move around the dispensary to fulfill work assignments and assist employees and patients or customers.
Remain stationary when required to meet business needs and communicate directly with individuals and groups.
Operate point-of-sale systems, computers, and other office productivity machinery, and use online programs and software.
Prepare patient and customer orders by moving and placing products.
Inspect and receive detailed information, including dates of birth, in-store or online orders, and inquiries.
Move inventory and materials weighing up to 30 pounds independently and position oneself to move inventory and materials in storage areas.

Nice To Haves

Cannabis experience is preferred.
Inventory control experience is preferred.

Responsibilities

Support management in overseeing dispensary operations and ensuring compliance with security, inventory, and local and state regulations.
Monitor and maintain inventory levels, ensure an appropriate product assortment, and communicate inventory action items to management.
Oversee intake and verification of deliveries and transfers, and manage inventory accuracy within the vault.
Help lead team members in executing programs, initiatives, and regionalized in-store promotions.
Demonstrate proper cash handling, including processing payments, applying discounts, and maintaining cash, and oversee team members’ execution.
Lead by example and motivate team members to deliver positive in-store customer experiences.
Participate in Leader On Duty shifts, providing active supervision, recognizing team members, and redirecting behaviors to support the customer journey.
Support a consistent omni-channel customer experience across in-store, drive-thru, curbside, and delivery.
Motivate team members to meet Loyalty goals.
Complete and delegate assigned tasks during scheduled shifts and ensure adequate sales floor coverage and zoning.
Partner with the General Manager or Assistant General Manager to help select talent, onboard and train new team members, and build and retain a high-performing team.
Coach and provide feedback to team members, and partner with management on accountability.
Help facilitate the store’s team member badging process with local and state agencies.
Maintain and coordinate team members’ shift schedules, meal breaks, and rest periods.
Perform other duties as needed.