Leader in Training

Green Thumb • Dunnellon, FL

4d • Onsite

About The Position

The Leader in Training (LIT) is an adaptable member of the RISE Dispensary leadership team focused on delivering memorable, positive customer experiences. The role actively supervises daily dispensary operations, communicates priorities to team members, and helps optimize the customer journey. LITs rotate through critical dispensary functions across operations, customer experience, and people to gain subject matter expertise. This developmental role is a step toward becoming an Assistant General Manager.

The LIT supports management in overseeing compliant operations, inventory, cash handling, and in-store initiatives; leads team members in delivering consistent customer experiences across sales channels; and partners with the General Manager or Assistant General Manager on hiring, onboarding, training, coaching, accountability, badging, and scheduling.

The position is customer-facing and may involve working outdoors in varying and sometimes adverse weather conditions, as well as exposure to cannabis or allergens present in a cannabis environment. The role requires moving inventory weighing up to 30 pounds and performing the listed tasks for prolonged periods, potentially for the duration of a scheduled shift or workday.

Requirements

• At least three years of customer service or retail experience, including at least one year in a supervisory role.
• Availability to work varying shifts, including mornings, days, nights, and weekends, to meet business needs.
• Reliable, responsible, and dependable attendance.
• Must be at least 21 years old.
• Must pass required background checks.
• Must possess a valid driver’s license or state ID.
• Must understand and comply with Green Thumb’s rules, regulations, policies, and procedures.
• Must understand cannabis laws, rules, and regulations and have a passion for furthering knowledge of the industry and its laws.
• Proactive approach, strong work ethic, attention to detail, and strong communication and leadership skills.
• Ability to consistently meet timelines and work effectively under pressure.
• Openness to constructive developmental feedback and ability to maintain composure in difficult situations.
• Strong interpersonal skills in a fast-paced, deadline-oriented, often cross-functional environment.
• Ability to use standard office equipment and computer software, including word processing, database management, spreadsheets, and email.
• Ability to work independently or as part of a team with sound judgment, common sense, and resourcefulness.
• Ability to adapt and thrive in a demanding, fast-paced environment.
• Strong critical-thinking skills.
• Professionalism and integrity, including when handling confidential information.
• Ability to resolve conflict, handle employee and customer complaints, and settle disputes.
• Ability to perform role tasks for prolonged periods, including moving around the dispensary, remaining stationary when needed, communicating, operating equipment, preparing orders, inspecting information, and moving inventory up to 30 pounds.

Nice To Haves

• Cannabis experience preferred; the posting also states prior cannabis experience is not required.
• Inventory control experience preferred.

Responsibilities

• Support management in overseeing dispensary operations and compliance with security, inventory, and local and state regulations.
• Monitor and maintain inventory levels, ensure an appropriate product assortment, and communicate inventory action items to management.
• Oversee intake and verification of deliveries and transfers and ensure inventory accuracy within the vault.
• Help lead team members in executing programs, initiatives, and regionalized in-store promotions.
• Demonstrate proper cash handling, including processing payments, applying discounts, and maintaining cash, and oversee team members’ execution.
• Lead by example and motivate team members to deliver positive in-store customer experiences.
• Participate in Leader On Duty shifts, providing active supervision, recognizing team members, and redirecting behavior to support the customer journey.
• Support a consistent omni-channel customer experience across in-store, drive-thru, curbside, and delivery.
• Motivate team members to achieve loyalty goals.
• Complete and delegate assigned tasks during scheduled shifts and ensure adequate sales-floor coverage and zoning.
• Partner with the General Manager or Assistant General Manager to select talent and lead onboarding and training of new team members.
• Coach and provide feedback to help team members meet performance and behavioral expectations, and partner with management on accountability.
• Help facilitate the store’s team member badging process with local and state agencies.
• Maintain and coordinate team members’ shift schedules, meal breaks, and rest periods.
• Perform other duties as needed.
• Move about the dispensary and assist employees and patients or customers in various locations.
• Remain stationary when required by business needs and communicate directly with individuals and groups.
• Operate point-of-sale systems, computers, and office productivity equipment and software.
• Prepare patient and customer orders by moving and placing products.
• Inspect and receive detailed information, including dates of birth, orders, and inquiries.
• Move inventory and materials weighing up to 30 pounds independently and position oneself to move items in storage areas.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed