Leader in Training

Green Thumb•Naperville, IL

10d

About The Position

The Leader in Training (LIT) is an adaptable member of the RISE Dispensary leadership team, focused on delivering positive consumer experiences and supporting daily dispensary operations. The role involves supervising operations, communicating priorities to team members, and optimizing the customer journey. LITs rotate through critical dispensary functions in operations, customer experience, and people leadership, developing subject matter expertise as a pathway toward becoming an Assistant General Manager. The position supports management with operational compliance, inventory, cash handling, promotions, and team execution. It also involves leading by example during Leader On Duty shifts, maintaining an effective customer experience across in-store and other service channels, completing and delegating shift tasks, and ensuring sales-floor coverage. In partnership with the General Manager or Assistant General Manager, the LIT helps select, onboard, train, coach, and retain team members; supports accountability and team member badging; and coordinates shift schedules, meal breaks, and rest periods. The role is customer-facing and may require working outdoors in varying weather and exposure to cannabis or related allergens. The posted pay range is $21–$22 USD, with positions potentially eligible for a discretionary annual incentive based on organizational and individual performance.

Requirements

At least three years of customer service or retail experience, including at least one year in a supervisory role.
Meet scheduling and availability requirements, including the ability to work varying shifts such as mornings, days, nights, and weekends.
Reliable, responsible, and dependable attendance.
Must be 21 years or older.
Must pass required background checks.
Must possess a valid driver’s license or state ID.
Must understand and comply with Green Thumb rules, regulations, policies, and procedures.
Must have a solid understanding of cannabis laws, rules, and regulations and a passion for furthering industry and regulatory knowledge.
Proactive approach, strong work ethic, attention to detail, and strong communication and leadership skills.
Ability to consistently meet timelines and work effectively under pressure.
Openness to constructive developmental feedback and ability to maintain composure in difficult situations.
Strong interpersonal skills in a fast-paced, deadline-oriented environment, including cross-functional work.
Ability to use standard office equipment and computer software, including word processing, database management, spreadsheets, and email.
Ability to work independently or as part of a team with sound judgment, common sense, and resourcefulness.
Ability to adapt and thrive in a demanding, fast-paced environment.
Strong critical-thinking skills.
Professionalism and integrity, including when handling confidential information.
Ability to resolve conflict, handle employee and customer complaints, and settle disputes.
Ability to move about the dispensary and remain stationary when required for the duration of a scheduled shift or workday.
Ability to converse and communicate directly with individuals and groups.
Ability to operate a point-of-sale system, computer, and other office productivity machinery and use online programming and software.
Ability to prepare patient and customer orders by moving and placing products.
Ability to inspect and receive detailed information, including dates of birth, orders, and inquiries.
Ability to independently move inventory and materials weighing up to 30 pounds and position oneself to move inventory and materials in storage areas.

Nice To Haves

Cannabis experience preferred.
Inventory control experience preferred.

Responsibilities

Support management in overseeing dispensary operations and compliance with security, inventory, and local and state regulations.
Monitor inventory levels, maintain an appropriate product assortment, and communicate inventory action items to management.
Oversee intake and verification of deliveries and transfers and ensure inventory accuracy in the vault.
Help lead team members in executing programs, initiatives, and regional in-store promotions.
Demonstrate proper cash handling, including payment processing, discount application, and cash maintenance, and oversee team members’ execution.
Lead by example and motivate team members to deliver positive in-store customer experiences.
Participate in Leader On Duty shifts to supervise actively, recognize team members, and redirect behaviors in support of the customer journey.
Support a consistent omnichannel customer experience across in-store, drive-thru, curbside, and delivery services.
Motivate team members to meet loyalty goals.
Complete and appropriately delegate assigned tasks during scheduled shifts.
Ensure adequate sales-floor coverage and zoning during shifts.
Partner with the General Manager or Assistant General Manager to select talent and lead onboarding and training.
Coach and provide feedback to help team members meet or exceed performance and behavioral expectations.
Partner with management on accountability.
Help facilitate the store’s team member badging process with local and state agencies.
Maintain and coordinate team members’ shift schedules, meal breaks, and rest periods.
Perform other duties as needed.