Leader in Training

Green Thumb•Sun City, FL

About The Position

The Leader in Training (LIT) is an adaptable and essential member of the RISE Dispensary leadership team, focused on delivering memorable, positive customer experiences. The LIT helps supervise daily dispensary operations, communicate priorities to team members, and optimize the customer journey. The role rotates through critical dispensary functions across operations, customer experience, and people, and is a developmental step toward becoming an Assistant General Manager.

Requirements

At least three years of customer service or retail experience, including at least one year in a supervisory role.
Ability to work varying shifts, including mornings, days, nights, and weekends, to meet business needs.
Reliable, responsible, and dependable attendance.
Must be at least 21 years old.
Must pass required background checks.
Must possess a valid driver’s license or state ID.
Must understand and comply with Green Thumb’s rules, regulations, policies, and procedures.
Must understand cannabis laws, rules, and regulations and have a passion for furthering industry and regulatory knowledge.
Proactive approach, strong work ethic, attention to detail, and strong communication and leadership skills.
Ability to consistently meet timelines and work effectively under pressure.
Openness to constructive developmental feedback and ability to maintain composure in difficult situations.
Strong interpersonal skills in a fast-paced, deadline-oriented environment, including cross-functional work.
Ability to use standard office equipment and computer software, including word processing, database management, spreadsheets, and email.
Ability to work independently or as part of a team, using judgment, common sense, and resourcefulness.
Ability to adapt and thrive in a demanding, fast-paced environment and apply critical thinking.
Professionalism and integrity, including when handling confidential information.
Ability to resolve conflict, handle employee and customer complaints, and settle disputes.
Ability to move about the dispensary, remain stationary when required, communicate with individuals and groups, and operate a point-of-sale system, computer, and office productivity equipment for prolonged periods.
Ability to prepare patient and customer orders by moving and placing products.
Ability to inspect and receive detailed information, including customer or patient dates of birth, orders, and inquiries.
Ability to move inventory and materials weighing up to 30 pounds independently and position oneself to move inventory and materials in storage areas.

Nice To Haves

Cannabis experience preferred.
Inventory control experience preferred.

Responsibilities

Support management in overseeing dispensary operations and compliance with security, inventory, and local and state regulations.
Monitor inventory levels, maintain product assortment, and communicate inventory action items to management.
Oversee intake and verification of deliveries and transfers, and ensure inventory accuracy within the vault.
Help lead team members in executing programs, initiatives, and regional in-store promotions.
Demonstrate proper cash handling, including payment processing, discount application, and cash maintenance, and oversee team members’ execution.
Lead by example and motivate team members to deliver positive in-store customer experiences.
Participate in Leader On Duty shifts, providing active supervision, recognizing team members, and redirecting behaviors to support the customer journey.
Support a consistent omnichannel customer experience across in-store, drive-thru, curbside, and delivery channels.
Motivate team members to meet loyalty goals.
Complete and appropriately delegate assigned tasks during scheduled shifts.
Ensure adequate sales-floor coverage and zoning during shifts.
Partner with the General Manager or Assistant General Manager to select talent, onboard and train new team members, and build and retain a high-performing team.
Coach and provide feedback to team members to help them exceed performance and behavioral expectations.
Partner with management to issue accountability.
Help facilitate the store’s team member badging process with local and state agencies.
Maintain and coordinate team member schedules, meal breaks, and rest periods.
Perform other duties as needed.