Leader in Training

Green Thumb•Saint Paul, MN

2h•$20 - $21

About The Position

The Leader in Training (LIT) is an adaptable and essential member of the RISE Dispensary leadership team, focused on delivering memorable, positive consumer experiences. The role actively supports supervision of daily dispensary operations, communicates priorities to team members, and helps optimize the customer journey. The LIT rotates through critical dispensary functions across operations, customer experience, and people to develop subject matter expertise. This developmental role is a fast-track step toward becoming an Assistant General Manager.

Requirements

At least three years of customer service or retail experience, including at least one year in a supervisory role.
Meet scheduling and availability requirements, including varying shifts such as mornings, days, nights, and weekends.
Maintain reliable, responsible, and dependable attendance.
Must be at least 21 years old.
Pass all required background checks.
Possess a valid driver’s license or state ID.
Understand and comply with Green Thumb’s rules, regulations, policies, and procedures.
Understand cannabis laws, rules, and regulations, and have an interest in expanding knowledge of the industry and its laws.
Be proactive, with a strong work ethic, attention to detail, communication skills, and leadership skills.
Meet timelines consistently and work effectively under pressure.
Be open to constructive developmental feedback and maintain composure in difficult situations.
Have strong interpersonal skills in a fast-paced, deadline-oriented environment, including cross-functional work.
Use standard office equipment and computer software, including word processing, database management, spreadsheets, and email.
Be motivated, self-directed, innovative, and able to work independently or as part of a team, using sound judgment, common sense, and resourcefulness.
Adapt and thrive in a demanding, fast-paced environment.
Demonstrate critical thinking, professionalism, and integrity, including when handling confidential information.
Resolve conflicts, handle employee and customer complaints, and settle disputes.
Perform the listed physical tasks for prolonged periods, including up to the duration of a scheduled shift or workday.
Move about the dispensary to fulfill work assignments and assist employees and patients or customers.
Remain stationary when required by business needs.
Communicate directly with individuals and groups.
Operate point-of-sale systems, computers, and other office productivity machinery and software.
Prepare patient and customer orders by moving and placing products.
Inspect and receive detailed information, including dates of birth, orders, and inquiries.
Move inventory and materials weighing up to 30 pounds independently.
Position oneself to move inventory and materials in storage areas.
Work in a patient- and customer-facing environment, outdoors in varying and sometimes adverse weather, and with possible exposure to cannabis or allergens present where cannabis is prevalent.

Nice To Haves

Cannabis experience preferred; prior cannabis experience is not required.
Inventory control experience preferred.

Responsibilities

Support management in overseeing dispensary operations and ensuring compliance with security, inventory, and local and state regulations.
Monitor and maintain inventory levels, ensure an appropriate product assortment, and communicate inventory action items to management.
Oversee intake and verification of deliveries and transfers, and manage inventory accuracy within the vault.
Help lead team members in executing programs, initiatives, and regional in-store promotions.
Demonstrate proper cash handling, including processing payments, applying discounts, and maintaining cash; oversee team members’ execution.
Lead by example and motivate team members to deliver positive in-store customer experiences.
Participate in Leader On Duty shifts, providing active supervision, recognizing team members, and redirecting behavior to support the customer journey.
Support a consistent omni-channel customer experience across in-store, drive-thru, curbside, and delivery channels.
Motivate team members to achieve Loyalty goals.
Complete and delegate assigned tasks during scheduled shifts, ensuring adequate sales-floor coverage and zoning.
Partner with the General Manager or Assistant General Manager to select talent, onboard and train new team members, and build and retain a high-performing team.
Coach team members and provide feedback; partner with management on accountability.
Help facilitate the store’s team member badging process with local and state agencies.
Maintain and coordinate team members’ shifts, meal breaks, and rest periods.
Perform other duties as needed.