Team Lead

Whataburger (Whataburger of Mesquite, Inc.)•Balch Springs, TX

26d

About The Position

The Team Leader ensures each customer’s experience meets or exceeds expectations. This role supervises and guides Team Members in performing tasks according to standards, and performs Team Member duties when needed to maintain a high level of customer service. The Team Leader supports Whataburger’s goal of customer satisfaction. The Team Leader participates in a skills development program and must achieve certification in specific stations associated with the position. The position includes leadership, people, operational, customer service, and financial responsibilities, along with physical requirements such as standing for the entire shift and lifting up to 50 pounds.

Requirements

Must be able to lift up to 50 pounds.
Must be able to stand for the entire shift.
Must be able to reach, bend, stoop, lift, shake, stir, pour, carry, and push.
Must be able to read orders on tickets, menu boards, receipts, and similar materials.
Must be able to frequently immerse hands in water, cleaning and sanitation solutions, and food products including meat, poultry, seafood, and produce.
Must wash hands frequently.
Must achieve certification in specific stations associated with the position.

Responsibilities

Protect and promote the Whataburger brand, attend required meetings and training, communicate problems to the Manager on duty, and continually improve leadership and personal performance.
Demonstrate the company’s Family Value Proposition, continue developing job skills, enforce standards fairly, and maintain professional relationships with team members.
Train, coach, and evaluate Team Members; provide positive feedback, identify training opportunities, reinforce company policy, and serve as a role model and resource.
Assist restaurant management with administrative tasks, including cash reporting, inventory audits, deposits, closeouts, and payroll adjustments.
Perform operational tasks as requested and set an example by working effectively in the Team Leader role or when filling a shift position.
Ensure products meet quality standards, are prepared as ordered, and reach customers within service-time standards; monitor Drive-Thru production flow.
Maintain the appearance of employees, the restaurant, dining area, restrooms, exterior, and food-production areas.
Communicate directions clearly and follow up to ensure actions are completed according to policy and procedure.
Ensure Team Members report and clock in and out as scheduled, follow safety procedures, and use appropriate precautions and safety equipment.
Complete shift reports, record food inventory at the start and close of shifts as directed, ensure equipment operates safely and within company guidelines, and follow emergency procedures.
Ensure customers receive the products they ordered within service-time standards and maintain the restaurant’s appearance.
Change out point-of-purchase materials when necessary, answer the phone courteously according to procedure, and resolve customer complaints in accordance with company policy.
Demonstrate fiscal responsibility, follow cash-handling policies, monitor cash and sales-terminal operations, and oversee cash and inventory controls.
Prepare cash deposits, manage the change fund, audit registers, record discrepancies, and assist with preparing and reviewing bank deposits.
Control labor and food expenses in relation to sales, promote productivity, and control food costs through proper portioning.
Complete additional responsibilities as assigned.