Team Leader

Tractor Supply Company•St. Cloud, FL

About The Position

The Team Leader supports Store leadership, delivers Legendary Service, coaches Team Members, and owns assigned sales-floor presentation areas. Team Leaders are expected to be top-selling Team Members and to take clear ownership of Power Panels, Clipstrips, Endcaps, Clothing recovery, and assigned BOPIS/OMNI support according to store needs. The role also leads assigned Team Members during shifts and supports store readiness, front-end and sales-floor routines, recovery, and customer engagement. The role requires regular, predictable attendance and flexibility to work varied hours, days, nights, weekends, and overtime based on business needs. The work environment is generally indoors with moderate noise, though the position may involve outdoor work in adverse weather. Shifts generally last at least four hours and may exceed eight hours. This is a non-sedentary role involving movement throughout the store and outdoor areas, use of store equipment, customer service, and handling merchandise.

Requirements

Retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred.
Must be at least 18 years of age.
Must possess a valid driver’s license.
Must be able to read, write, and count accurately.
Must be able to perform the principal responsibilities of Team Members.
Must be able to communicate effectively in writing and verbally with Team Members and customers.
Must be able to process information and merchandise through the point-of-sale system.
Must be able to operate job-related equipment efficiently, safely, properly, and accurately.
Must be able to complete all required training and applicable certifications.
Must be able to meet the stated physical demands, with or without reasonable accommodation.

Nice To Haves

Supervisory experience.
High school diploma or equivalent.
Basic computer skills.
Strong interpersonal skills and the ability to resolve issues ethically and with minimal conflict.

Responsibilities

Maintain regular and predictable attendance.
Work scheduled shifts and varied hours, days, nights, weekends, and overtime as dictated by business needs.
Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
Deliver Legendary Service and reinforce Leading with Legendary behaviors through customer engagement, Team Member coaching, and accountability for execution.
Use A+ Coaching to celebrate and develop Team Members, improve selling behaviors, and reinforce consistent operating standards.
Model selling behaviors as one of the store’s top-selling Team Members.
Own Power Panel execution, maintenance, replenishment, signing, and recovery.
Own Clipstrip execution, maintenance, replenishment, signing, and recovery.
Own Endcap execution, maintenance, signing, and recovery.
Own full weekly Clothing Department recovery, including assigned standards and follow-up.
Support BOPIS/OMNI execution, including picking, staging, customer handoff, and follow-up as assigned.
Lead assigned Team Members during shifts, including task delegation, follow-up, service expectations, and safe work practices.
Support front-end, sales-floor, recovery, and customer engagement routines as assigned by the Store Manager or Sales Manager.
Support Store readiness by owning and maintaining Power Panels, Clipstrips, Endcaps, and Clothing.
Operate a cash register/computer, forklift, and other equipment as needed; assist customers with loading purchases.
Complete documentation associated with job duties accurately and on time.
Obtain licenses or certifications as needed by the business.
Promote a safe and productive environment for Team Members, customers, and vendors, and train Team Members in the appropriate application of policies and procedures.
Perform other duties as assigned.
Move and transfer merchandise weighing up to 50 pounds throughout the store.
Push and pull merchandise up to 2,000 pounds with proper material-handling equipment, such as a pallet jack.
Occasionally lift or reach merchandise overhead and frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
Move throughout the store for an entire shift and safely access the selling floor, side lot, stock area, and register area.
Operate store equipment, including a dolly, hand truck, forklift, baler, computer, and cash register.
Handle and be in contact with birds/poultry.
Complete training and certification to dispense propane and dispense propane.
Travel as required in support of district needs and drive or operate a vehicle for business needs.