Team Leader

Family Farm and Home•St. Johns, MI

10d•Onsite

About The Position

The Team Leader supports Family Farm and Home’s culture and values while helping the Store Manager achieve budgeted goals and drive sales and profits. The role provides leadership and supervision to team members, promotes customer service and positive store morale, and supports merchandising, inventory management, expense control, human resource management, and store operations. Team Leaders serve as role models and problem-solvers, manage their time effectively, and help maintain a safe, clean, and well-run store.

Requirements

Excellent leadership and problem-solving skills.
Good oral and written communication skills for interacting with customers, vendors, and associates.
Understanding of aggressive customer service and a team-oriented approach.
Good management and organizational skills.
Detail-oriented and able to handle multiple tasks in a fast-paced environment.
Able to stand for extended periods.
Able to move and handle boxes of merchandise and fixtures throughout the store.
Able to climb ladders and reach, bend, twist, kneel, and lift up to 50 pounds.
Able to work a flexible schedule, including weekends, evenings, and holidays.

Responsibilities

Promote the company mission statement and family values.
Assist the Store Manager in promoting an aggressive sales culture focused on superior customer service.
Maintain professionalism and positive store morale.
Help execute store responsibilities through associates and personal actions.
Schedule and assign employees and follow up on work results.
Build rapport with current and potential customers to identify their needs.
Establish relationships with and support local community groups consistent with company values.
Encourage customers to enroll in company programs, including the loyalty program, extended warranties, financing, and item of the month.
Manage and protect inventory and company assets against theft and damage in accordance with company policy.
Ensure merchandise is received, stored, and merchandised according to operational and safety procedures.
Help provide a safe and clean store environment and comply with legal requirements to protect team members and customers.
Assist the Store Manager in assessing marketing strategy changes using operating and financial statements and departmental sales records.
Help maintain consistent operations by initiating, coordinating, and enforcing operational and personnel policies and procedures.
Perform other duties as assigned by the Store Manager or a company official.