Team Leader

Tractor Supply Company•Wynne, AR

10d

About The Position

The Team Leader supports Store leadership by delivering Legendary Service, coaching Team Members, and owning assigned sales-floor presentation areas. Team Leaders are expected to be top-selling Team Members and take clear ownership of Power Panels, Clipstrips, Endcaps, Clothing recovery, and assigned BOPIS/OMNI support based on store needs. They lead assigned Team Members during shifts and support front-end, sales-floor, recovery, and customer-engagement routines as assigned by the Store Manager or Sales Manager. The role requires flexibility to work varied shifts, including days, nights, weekends, and overtime as business needs dictate. The work is generally indoors with moderate noise, but includes outdoor areas and potentially adverse weather. Shifts generally last at least four hours and may exceed eight hours. This is a non-sedentary position involving movement throughout the store and outdoor areas, equipment use, customer service, and handling merchandise.

Requirements

Must be at least 18 years of age.
Must possess a valid driver’s license.
Must be able to read, write, and count accurately, regardless of education level.
Must be able to communicate effectively in writing and verbally with Team Members and customers.
Must be able to process information and merchandise through the point-of-sale system.
Must be able to operate job-related equipment safely, properly, efficiently, and accurately.
Must have the physical and mental stamina to move throughout the store and outdoor areas quickly and safely.
Must be able to perform the listed physical tasks with or without reasonable accommodation.
Must successfully complete required training and certifications, including training and certification to dispense propane.

Nice To Haves

Retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred.
Supervisory experience is preferred.
A high school diploma or equivalent is preferred but not required.
Basic computer skills.
Strong interpersonal skills and the ability to resolve issues ethically and with minimal conflict.
Ability to perform and execute the principal responsibilities of Team Members.

Responsibilities

Maintain regular and predictable attendance.
Work scheduled shifts and varied hours, days, nights, weekends, and overtime as dictated by business needs.
Follow and enforce policies and procedures to uphold a safe and productive work environment.
Deliver Legendary Service and reinforce Leading with Legendary behaviors through customer engagement, Team Member coaching, and accountability for execution.
Use A+ Coaching to celebrate and develop Team Members, improve selling behaviors, and reinforce consistent operating standards.
Model selling behaviors as one of the top-selling Team Members in the store.
Own Power Panel execution, maintenance, replenishment, signing, and recovery.
Own Clipstrip execution, maintenance, replenishment, signing, and recovery.
Own Endcap execution, maintenance, signing, and recovery.
Complete full weekly Clothing Department recovery, including assigned standards and follow-up.
Support assigned BOPIS/OMNI execution, including picking, staging, customer handoff, and follow-up.
Lead assigned Team Members during shifts, including task delegation, follow-up, service expectations, and safe work practices.
Support front-end, sales-floor, recovery, and customer-engagement routines as assigned by the Store Manager or Sales Manager.
Support store readiness by owning and maintaining Power Panels, Clipstrips, Endcaps, and Clothing.
Operate a cash register/computer, forklift, and other equipment as needed, and assist customers with loading purchases.
Complete documentation associated with job duties accurately and promptly.
Obtain licenses or certifications as needed by the business.
Promote a safe and productive work environment for Team Members, customers, and vendors, and train Team Members on the appropriate application of policies and procedures.
Perform other duties as assigned.
Move and transfer merchandise weighing up to 50 pounds throughout the store.
Push and pull merchandise weighing up to 2,000 pounds with proper material-handling equipment, such as a pallet jack.
Occasionally lift or reach merchandise overhead and frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
Move throughout the store for an entire shift and safely access selling floors, side lots, stock areas, and register areas.
Use equipment necessary to run a store, including a dolly, hand truck, forklift, baler, computer, and cash register.
Handle and be in contact with birds/poultry.
Complete training and certification to dispense propane, and dispense propane.
Complete required training and certifications for various business needs.
Travel as required in support of district needs and drive or operate a vehicle for business needs.