Team Leader

Royal Farms•New Church, VA

13d•Onsite

About The Position

The Team Leader is responsible for the complete operations of the store while on duty and acts as the Person in Charge unless a more senior-level manager is present. The role supports the store management team by addressing store concerns and opportunities and helping ensure customer satisfaction, product availability, food service execution, safety, shift management, vendor care, sales, cost controls, and achievement of established goals. The Team Leader oversees shift operations, coaches and develops team members, supports customer service and sales, and ensures compliance with company policies, procedures, and safety requirements. The role also ensures food and beverage programs are executed, maintains food quality and store cleanliness, completes store side work, and reports facility or equipment issues. The position supervises store employees when a more senior leader is absent.

Requirements

Must be at least 18 years old.
Must have a high school diploma or GED.
Strong written, verbal, and interpersonal communication skills.
Strong supervisory and organizational skills.
Demonstrated leadership skills.
Demonstrated ability to encourage, inspire, and develop team members.
Must be able to stand, walk, bend, reach, and lift up to 50 pounds throughout the shift.
Must be able to perform repetitive physical tasks such as squatting, stooping, and crouching.
Must be available to primarily work second or third shift, weekends, and holidays based on business needs.
Must be flexible with the work schedule to assist with changing business needs.
Must be or become Food Safety Certified within required timeframes and maintain certification thereafter.
Must successfully complete the required leadership classroom training curriculum at the designated training center in Baltimore, Maryland, or Laurel, Delaware.
Must wear slip-resistant shoes while on duty.
Must maintain reliable transportation and consistent, on-time attendance.

Nice To Haves

At least 1 year of food service or retail management experience.
Internal candidates should have been employed for at least 90 days.
A current ANSI-approved Food Safety Manager Certification.
Basic business math, accounting, computer, analytical, and decision-making skills.

Responsibilities

Ensure every customer receives outstanding service in a friendly environment, with strong product knowledge and service standards.
Coach and support team members in providing consistent, friendly, and knowledgeable customer service.
Maintain knowledge of current products, marketing programs, promotions, strategies, and initiatives, and educate retail team members.
Oversee shift operations as Person in Charge when a more senior leader is not present, coordinating team responsibilities and responding to operational needs.
Perform shift tasks including POS transactions, vendor check-in, and compliance with cash control standards.
Hold team members and self accountable for company policies, procedures, and safety requirements.
Follow safety and security procedures to protect team members, customers, and company assets.
Onboard and train team members as a Certified Trainer, providing regular feedback and coaching on operational standards.
Ensure execution of food service and beverage programs, including ordering, production planning, product handling, and presentation.
Maintain standards for food quality and safety, merchandising, customer service, speed of service, and store cleanliness.
Complete store side work, including cleaning, dusting, sweeping, mopping, and emptying trash.
Maintain a clean and organized work area and report maintenance issues or hazards through appropriate channels.
Complete assigned tasks with attention to detail and follow company safety, security, and operational procedures.
Uphold company mission, core values, and brand standards, reflecting integrity, accountability, and operational excellence.
Perform other projects or duties as assigned.
Supervise all store employees in the absence of a more senior leader.