Team Leader

Tractor Supply Company•Hillsborough Township, NJ

11d•Onsite

About The Position

The Team Leader supports Store leadership, delivers Legendary Service, coaches Team Members, and owns assigned sales-floor presentation areas. The role is expected to be among the store’s top sellers, with ownership of Power Panels, Clipstrips, Endcaps, Clothing recovery, and assigned BOPIS/OMNI support based on store needs. The Team Leader leads assigned Team Members during shifts, helps maintain a safe and productive work environment, and supports store readiness and customer service routines. The position generally works indoors in a moderately noisy environment, with occasional work outdoors in adverse weather. Shifts vary by store, generally last at least four hours, and may exceed eight hours. The job is non-sedentary and involves frequent movement throughout the store and outdoor areas, use of store equipment, handling merchandise, and contact with birds or poultry. Travel and driving or operating a vehicle may be required for business needs.

Requirements

Must be at least 18 years of age.
Must possess a valid driver’s license.
Must be able to read, write, and count accurately, regardless of education level.
Must be able to perform the principal responsibilities of Team Members.
Must have the physical and mental stamina and ability to move throughout the store and outdoor areas safely, operate relevant equipment, and provide customer service.
Must be able to meet the listed physical requirements, with or without reasonable accommodation, including handling merchandise and remaining mobile throughout a shift.
Must be able to communicate effectively with Team Members and customers in writing and verbally.
Must be able to process information and merchandise through the point-of-sale system.
Must successfully complete required training and applicable certifications, including propane dispensing certification.

Nice To Haves

Retail experience and/or knowledge of farming, ranching, pets/equine, or welding is strongly preferred.
Supervisory experience is preferred.
A high school diploma or equivalent is preferred but not required.
Basic computer skills.
Strong interpersonal skills and the ability to resolve issues ethically and with minimal conflict.

Responsibilities

Maintain regular and predictable attendance and work scheduled shifts, including varied hours, days, nights, weekends, and overtime as business needs dictate.
Follow and enforce policies and procedures to promote a safe and productive work environment.
Deliver Legendary Service and reinforce expected behaviors through customer engagement, Team Member coaching, and accountability for execution.
Use A+ Coaching to celebrate and develop Team Members, improve selling behaviors, and reinforce operating standards.
Model selling behaviors and perform as one of the store’s top-selling Team Members.
Own Power Panel execution, maintenance, replenishment, signing, and recovery.
Own Clipstrip execution, maintenance, replenishment, signing, and recovery.
Own Endcap execution, maintenance, signing, and recovery.
Complete weekly Clothing Department recovery and follow-up on assigned standards.
Support BOPIS/OMNI execution, including picking, staging, customer handoff, and follow-up as assigned.
Lead assigned Team Members during shifts through task delegation, follow-up, service expectations, and safe work practices.
Support front-end, sales-floor, recovery, and customer-engagement routines as assigned by the Store Manager or Sales Manager.
Maintain store readiness by owning and maintaining Power Panels, Clipstrips, Endcaps, and Clothing.
Operate the cash register/computer, forklift, and other equipment as needed, and assist customers with loading purchases.
Complete associated documentation accurately and on time.
Obtain licenses or certifications as needed by the business.
Perform other duties as assigned.
Train Team Members on the appropriate application of policies and procedures.
Move and transfer merchandise weighing up to 50 pounds and push or pull merchandise up to 2,000 pounds with appropriate material-handling equipment.
Frequently stand, kneel, twist, crouch, squat, bend, stoop, climb ladders, and move throughout the store for an entire shift.
Safely access all store areas and operate equipment necessary to run the store, including a dolly, hand truck, forklift, baler, computer, and cash register.
Handle and be in contact with birds/poultry.
Complete training and certification to dispense propane and perform propane dispensing.
Complete required training and certifications, travel as required in support of district needs, and drive or operate a vehicle for business needs.