Team Leader

Tractor Supply Company • Farmville, NC

11d • Onsite

About The Position

The Team Leader supports Store leadership, delivers Legendary Service, coaches Team Members, and owns assigned sales-floor presentation areas. Team Leaders are expected to be among the store’s top sellers and take clear ownership of Power Panels, Clipstrips, Endcaps, Clothing recovery, and assigned BOPIS/OMNI support according to store needs. They lead assigned Team Members during shifts, help maintain a safe and productive work environment, and support front-end, sales-floor, recovery, and customer-engagement routines.

The role requires flexible availability to work scheduled shifts that may vary by hours and days, including nights, weekends, and overtime as business needs dictate. Work is generally indoors in a moderately noisy environment, but may include outdoor work in adverse weather. Shifts generally last at least four hours and may exceed eight hours.

This is a non-sedentary position involving movement throughout the store and outdoor areas. Duties may involve handling merchandise, operating store equipment, assisting customers with loading purchases, and working with birds/poultry. The role may require travel to support district needs and driving or operating a vehicle for business purposes.

Requirements

• Must be at least 18 years of age.
• Must possess a valid driver’s license.
• Must be able to read, write, and count accurately, regardless of education level.
• Ability to perform the principal responsibilities of Team Members.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
• Ability to move and transfer merchandise weighing up to 50 pounds throughout the store.
• Ability to push and pull merchandise weighing up to 2,000 pounds with appropriate material-handling equipment, such as a pallet jack.
• Ability to occasionally lift or reach merchandise overhead.
• Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders, and move throughout the store for an entire shift.
• Ability to safely access all areas of the store, including the selling floor, side lot, stock area, and register area.
• Ability to operate necessary store equipment safely, properly, efficiently, and accurately, including a dolly, hand truck, forklift, baler, computer, and cash register.
• Ability to constantly operate store equipment such as a computer and cash register.
• Ability to communicate effectively with Team Members and customers using strong written and verbal communication skills.
• Ability to process information and merchandise through the point-of-sale system.
• Ability to handle and be in contact with birds/poultry.
• Ability to successfully complete required training, including training and certification to dispense propane and other certifications required for business needs.
• Ability to travel as required in support of district needs.
• Ability to drive or operate a vehicle for business needs.

Nice To Haves

• Retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred.
• Supervisory experience is preferred.
• High school diploma or equivalent is preferred but not required.
• Basic computer skills.

Responsibilities

• Maintain regular and predictable attendance.
• Work scheduled shifts and be available for varied hours, days, nights, weekends, and overtime as dictated by business needs.
• Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
• Deliver Legendary Service and reinforce Leading with Legendary behaviors through customer engagement, Team Member coaching, and accountability for execution.
• Use A+ Coaching to celebrate and develop Team Members, improve selling behaviors, and reinforce consistent operating standards.
• Model selling behaviors and deliver Legendary Service as one of the store’s top-selling Team Members.
• Own Power Panel execution, maintenance, replenishment, signing, and recovery.
• Own Clipstrip execution, maintenance, replenishment, signing, and recovery.
• Own Endcap execution, maintenance, signing, and recovery.
• Complete full weekly Clothing Department recovery, including assigned standards and follow-up.
• Support assigned BOPIS/OMNI execution, including picking, staging, customer handoff, and follow-up.
• Lead assigned Team Members during shifts, including task delegation, follow-up, service expectations, and safe work practices.
• Support front-end, sales-floor, recovery, and customer-engagement routines as assigned by the Store Manager or Sales Manager.
• Support Store readiness by owning and maintaining Power Panels, Clipstrips, Endcaps, and Clothing.
• Operate the cash register/computer, forklift, and other equipment as needed, and assist customers with loading purchases.
• Complete related documentation accurately and on time.
• Obtain licenses or certifications as needed by the business.
• Promote a safe and productive environment for Team Members, customers, and vendors, and train Team Members on applying policies and procedures appropriately.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage
• Company-paid life and disability insurance
• Paid parental leave
• Tuition reimbursement
• Adoption and surrogacy assistance
• Benefits are available to full-time and part-time Team Members, subject to the stated eligibility rules for part-time new hires.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED