Team Leader

Tractor Supply Company•Danville, IL

10d•Onsite

About The Position

The Team Leader supports Store leadership, delivers Legendary Service, coaches Team Members, and owns assigned sales-floor presentation areas. The role is expected to be a top-selling Team Member, with clear ownership of Power Panels, Clipstrips, Endcaps, Clothing recovery, and assigned BOPIS/OMNI support based on store needs. Team Leaders lead assigned Team Members during shifts by delegating tasks, following up, reinforcing service expectations, and promoting safe work practices. They also support front-end, sales-floor, recovery, and Customer engagement routines as assigned by the Store Manager or Sales Manager. The position requires regular and predictable attendance, flexibility to work varied hours and days, including nights, weekends, and overtime as business needs dictate. The work environment is generally indoors with moderate noise, but may include outdoor lots and adverse weather. Shifts generally last at least four hours and may exceed eight hours. The role is non-sedentary and involves moving throughout the store and outdoor areas, operating store equipment, handling merchandise, and assisting customers.

Requirements

Must be at least 18 years of age.
Must possess a valid driver's license.
Must be able to read, write, and count accurately, regardless of education level.
Must have the physical and mental ability to perform the listed duties, with or without reasonable accommodation.
Must be able to operate job-related equipment efficiently, safely, properly, and accurately.
Must be able to communicate effectively with Team Members and customers using strong written and verbal communication skills.
Must be able to process information and merchandise through the point-of-sale system.
Must successfully complete required training and certifications, including propane-dispensing certification.

Nice To Haves

Retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred.
Supervisory experience is preferred.
A high school diploma or equivalent is preferred but not required.
Basic computer skills.
Strong interpersonal skills and the ability to resolve issues ethically and with minimal conflict.
Ability to perform and execute the principal responsibilities of Team Members.

Responsibilities

Maintain regular and predictable attendance.
Work scheduled shifts and varied hours, days, nights, weekends, and overtime as dictated by business needs.
Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
Deliver Legendary Service and reinforce Leading with Legendary behaviors through Customer engagement, Team Member coaching, and accountability for execution.
Use A+ Coaching to celebrate and develop Team Members, improve selling behaviors, and reinforce consistent operating standards.
Model selling behaviors as one of the top-selling Team Members in the store.
Own Power Panel execution, maintenance, replenishment, signing, and recovery.
Own Clipstrip execution, maintenance, replenishment, signing, and recovery.
Own Endcap execution, maintenance, signing, and recovery.
Own full weekly Clothing Department recovery, including assigned standards and follow-up.
Support BOPIS/OMNI execution, including picking, staging, Customer handoff, and follow-up as assigned.
Lead assigned Team Members during shifts, including task delegation, follow-up, service expectations, and safe work practices.
Support front-end, sales-floor, recovery, and Customer engagement routines as assigned by the Store Manager or Sales Manager.
Support Store readiness by owning and maintaining Power Panels, Clipstrips, Endcaps, and Clothing.
Operate a cash register/computer, forklift, and other equipment as needed, and assist customers with loading purchases.
Complete documentation associated with job duties accurately and timely.
Obtain licenses or certifications as needed by the business.
Promote a safe and productive work environment for Team Members, customers, and vendors, and train Team Members on appropriate policies and procedures.
Perform other duties as assigned.
Move and transfer merchandise weighing up to 50 pounds throughout the store.
Push and pull merchandise weighing up to 2,000 pounds with appropriate material-handling equipment.
Occasionally lift or reach merchandise overhead and frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
Move throughout the store for an entire shift and safely access all store areas.
Operate store equipment, including a dolly, hand truck, forklift, baler, computer, and cash register.
Handle and be in contact with birds/poultry.
Complete training and certification to dispense propane and dispense propane.
Travel as required in support of district needs and drive or operate a vehicle for business needs.
Complete required training and certifications for various business needs.