Team Leader

Auntie Anne's•Lancaster, PA

About The Position

The Team Leader functions as the person in charge of an Auntie Anne’s store during an assigned shift when the Manager or Assistant Manager is absent or directs them to do so. Depending on shift assignment and staffing, the Team Leader may perform Crew Member duties, direct and coordinate Crew Members, manage customer service, oversee product quality and operating procedures, and ensure opening, closing, cleaning, and maintenance procedures are completed. The role also handles store funds and register reporting, oversees receipt and storage of supplies, and may assist with inventory, training, and performance evaluations when directed by a Manager or Assistant Manager. The position is at an Auntie Anne’s corporate location.

Requirements

Display positive, teachable, and outgoing personal traits.
Possess leadership, communication, interpersonal relations, and organizational skills, or the ability to develop them.
Possess basic math skills and the ability to operate a calculator.
Be attentive to detail.
Have dependable transportation.
Be readily contactable by phone.
Be at least 18 years of age.
Be able to stand for long periods, work with agility, and occasionally work long hours.
Be able to see, hear, and speak for communication and safety.
Be able to test products by taste, color, and smell.
Be able to lift up to 50 lbs.

Responsibilities

Perform any or all essential Crew Member duties, depending on shift assignment and staffing levels.
Direct and coordinate Crew Member activities and coordinate breaks.
Contact the Manager or Assistant Manager about call-offs or no-shows and, as directed, contact and secure replacements.
Monitor product quality and compliance with operating procedures, correcting issues as needed.
Monitor customer service and relations, correcting issues as needed.
Address and resolve customer needs, questions, and complaints as required.
Ensure opening and/or closing procedures are completed, including daily and scheduled periodic maintenance and cleaning.
Be responsible for store funds during the shift, including accessing the safe to issue or replace shift drawers and provide change.
Run register reports and perform related functions in accordance with cash register, cash opening/closing, and cash handling procedures and policies.
Receive and check in food items and supplies, supervise their storage, and send related paperwork to the Manager.
Assist with monthly physical inventory.
Conduct or supervise training of new employees when directed by the Manager or Assistant Manager.
Evaluate Crew Member performance when directed by the Manager or Assistant Manager.
Comply with Auntie Anne’s policies and procedures and applicable federal and state regulations, including safety and environmental standards, OSHA, EPA, Right-to-Know, EEO, and ADA requirements.
Perform duties safely and effectively according to Auntie Anne’s prescribed methods and guidelines.
Perform other duties as directed by the Manager or Assistant Manager.
Supervise all Crew Members for the duration of the shift in the absence of, or as directed by, the Manager or Assistant Manager.