Team Leader

Tractor Supply Company•Winchester (W), VA

13d

About The Position

The Team Leader supports Store leadership, delivers Legendary Service, coaches Team Members, and owns assigned sales-floor presentation areas. The role is expected to be among the store’s top sellers and to maintain Power Panels, Clipstrips, Endcaps, Clothing recovery, and assigned BOPIS/OMNI support based on store needs. The Team Leader helps create a safe, productive work environment; leads assigned Team Members during shifts; supports store readiness and customer engagement; and operates store equipment as needed. The position may also require travel in support of district needs, driving or operating a vehicle for business needs, and completing licenses or certifications required by the business. The work environment is generally indoors with moderate noise, but includes outdoor lots and possible exposure to adverse weather. Work shifts vary by store and are generally at least four hours, sometimes exceeding eight hours. This is a non-sedentary role involving movement throughout the store and outdoor areas, handling merchandise, using equipment, and contact with birds or poultry.

Requirements

Must be at least 18 years of age.
Must possess a valid driver’s license.
Must be able to read, write, and count accurately.
Must be able to move and transfer merchandise weighing up to 50 pounds throughout the store.
Must be able to push and pull merchandise weighing up to 2,000 pounds with proper material-handling equipment, such as a pallet jack.
Must be able to occasionally lift or reach merchandise overhead and frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
Must be able to move throughout the store for an entire shift and safely access the selling floor, side lot, stock area, and register area.
Must be able to operate equipment necessary to run a store, including a dolly, hand truck, forklift, baler, computer, and cash register.
Must be able to constantly operate store equipment such as computers and cash registers.
Must be able to communicate effectively with Team Members and customers using written and verbal communication skills.
Must be able to process information and merchandise through the point-of-sale system.
Must be able to handle and be in contact with birds or poultry.
Must successfully complete required training, including training and certification to dispense propane and other training or certifications required for business needs.
Must be able to travel as required in support of district needs.
Must be able to drive or operate a vehicle for business needs.
Must have the physical and mental stamina to move throughout the distribution center and outdoor areas quickly and safely, as stated in the posting.
Must be able to perform job tasks with or without reasonable accommodation.

Nice To Haves

Retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred.
Supervisory experience is preferred.
A high school diploma or equivalent is preferred, but not required.
Basic computer skills.
Strong interpersonal skills and the ability to resolve issues ethically and with minimal conflict.
Ability to perform and execute the principal responsibilities of Team Members.

Responsibilities

Maintain regular and predictable attendance.
Work scheduled shifts, including varied hours, days, nights, weekends, and overtime as dictated by business needs.
Follow and enforce policies and procedures to uphold a safe and productive work environment.
Deliver Legendary Service and reinforce service behaviors through customer engagement, Team Member coaching, and accountability for execution.
Use A+ Coaching to celebrate and develop Team Members, improve selling behaviors, and reinforce operating standards.
Model selling behaviors and perform as one of the store’s top-selling Team Members.
Own Power Panel execution, maintenance, replenishment, signing, and recovery.
Own Clipstrip execution, maintenance, replenishment, signing, and recovery.
Own Endcap execution, maintenance, signing, and recovery.
Complete full weekly Clothing Department recovery, including assigned standards and follow-up.
Support assigned BOPIS/OMNI tasks, including picking, staging, customer handoff, and follow-up.
Lead assigned Team Members during shifts through task delegation, follow-up, service expectations, and safe work practices.
Support front-end, sales-floor, recovery, and customer engagement routines as assigned by the Store Manager or Sales Manager.
Support store readiness by owning and maintaining Power Panels, Clipstrips, Endcaps, and Clothing.
Operate a cash register, computer, forklift, and other equipment as needed; assist customers with loading purchases.
Complete documentation associated with job duties accurately and on time.
Obtain licenses or certifications as needed by the business.
Promote a safe and productive environment for Team Members, customers, and vendors, and train Team Members on applying policies and procedures.
Perform other duties as assigned.