Team Lead

Whataburger (Whataburger of Mesquite, Inc.)•Quinlan, TX

26d•Onsite

About The Position

The Team Leader ensures each customer’s experience meets or exceeds expectations. The role supervises and supports Team Members, leads them in performing tasks according to standards, and performs Team Member duties when needed to maintain a high level of customer service. The position supports Whataburger’s goal of customer satisfaction. Team Leaders participate in a skills development program and must achieve certification in specific stations associated with the position.

Requirements

Must be able to lift up to 50 pounds.
Must be able to stand for the entire shift.
Must be able to reach, bend, stoop, lift, shake, stir, pour, carry, and push.
Must be able to read orders on tickets, menu boards, receipts, and similar materials.
Must tolerate frequent hand contact with or immersion in water, cleaning and sanitation solutions, and food products, and wash hands frequently.
Must achieve certification in specific stations associated with the position.
Must notify management with sufficient lead time when unable to report to work as scheduled.

Responsibilities

Protect and promote the Whataburger brand; attend required meetings and training, communicate issues to management, and continually improve leadership and personal performance.
Model Whataburger’s values of Pride, Care, and Love; maintain professional relationships; enforce company standards fairly; and continue developing job skills.
Train, coach, and evaluate Team Members; identify training opportunities, provide constructive feedback, reinforce company policy, and serve as a role model and resource.
Assist restaurant management with administrative work, including cash reporting, inventory audits, deposits, closeouts, and payroll adjustments.
Perform operational tasks as requested and set an example through work on assigned shifts.
Ensure products meet quality standards, are prepared as ordered, and are delivered within service-time standards; monitor Drive-Thru production flow.
Maintain the appearance and cleanliness of the restaurant, including dining, restroom, exterior, and food-production areas.
Communicate directions clearly and follow up; ensure policies, procedures, schedules, clock-ins, and clock-outs are followed.
Maintain safety policies and procedures, ensure Team Members use appropriate precautions and safety equipment, and operate equipment safely within company guidelines.
Complete shift reports, record food inventory at the beginning and end of shifts as directed, and follow emergency procedures.
Ensure customers receive their orders correctly and on time, maintain the restaurant’s appearance, change promotional materials when needed, answer calls courteously, and resolve complaints according to company policy.
Demonstrate fiscal responsibility; follow cash-handling policies; monitor sales terminals, cash controls, and inventory; prepare deposits and manage the change fund; audit registers and record discrepancies.
Control labor, food expenses, and portioning to support productivity and cost management; assist with preparing, reviewing, and making bank deposits.
Support organizational goals and teamwork, complete tasks assigned by management, accept timely criticism constructively, listen to employees while following the chain of communication, and contribute an appropriate share of work.