Team Lead

Whataburger (Whataburger of Mesquite, Inc.)•Garland, TX

26d

About The Position

The Team Leader ensures each customer’s experience meets or exceeds expectations. The role supervises and guides Team Members in performing tasks according to standards and performs Team Member duties when needed to maintain a high level of customer service. The Team Leader supports Whataburger’s goal of customer satisfaction and participates in a skills development program, earning certification in specific stations associated with the position.

Requirements

Ability to lift up to 50 pounds.
Ability to stand for the entire shift.
Ability to reach, bend, stoop, lift, shake, stir, pour, carry, and push.
Ability to read orders on tickets, menu boards, receipts, and similar materials.
Ability to frequently immerse or make contact with hands in water, cleaning and sanitation solutions, meat, poultry, seafood, and produce items.
Frequent handwashing.
Willingness to participate in a skills development program and achieve certification in specific stations associated with the position.

Responsibilities

Protect and promote the Whataburger brand, attend required meetings and training, communicate issues to management, and continually improve leadership and performance.
Model Whataburger’s Family Values of Pride, Care, and Love; maintain professional relationships; enforce company standards fairly; and continue developing job skills.
Train, coach, and evaluate Team Members; identify training opportunities; provide constructive feedback; and serve as a role model and resource for the team.
Assist restaurant management with administrative tasks such as cash reporting, inventory audits, deposits, closeouts, and payroll adjustments.
Perform operational tasks as needed and set an example through hands-on work.
Ensure products meet quality standards, are prepared as ordered, and are delivered within service-time standards; monitor drive-thru production flow.
Maintain the appearance and cleanliness of the restaurant, dining area, restrooms, exterior, and food-production areas.
Communicate directions clearly, follow up on assigned actions, and ensure policies and procedures are followed.
Ensure Team Members report and clock in and out as scheduled, and maintain customer and employee safety practices, including use of required precautions and safety equipment.
Complete shift reports and accurately record food inventory at the beginning and close of shifts.
Ensure equipment operates safely, at proper temperatures, and within company guidelines; follow emergency procedures and respond to emergencies in a controlled manner.
Ensure customers receive their orders accurately and within service-time standards; maintain the restaurant’s appearance, change out point-of-purchase materials when needed, answer phones courteously, and resolve complaints according to company policy.
Demonstrate fiscal responsibility, follow cash-handling policies, monitor sales terminals and cash controls, prepare deposits, manage the change fund, audit registers, and record discrepancies.
Control labor and food expenses in relation to sales, promote productivity, and control food costs through proper portioning.
Support organizational goals, complete management-assigned tasks, promote teamwork, accept constructive criticism, listen to employees while following the appropriate communication chain, and contribute an appropriate share of the work.