Team Lead

Whataburger (Whataburger of Mesquite, Inc.)•Sunnyvale, TX

26d

About The Position

The Team Leader ensures each customer’s experience meets or exceeds expectations. The role supervises and guides Team Members in completing tasks according to standards, and performs Team Member duties when needed to maintain a high level of customer service. The Team Leader helps Whataburger achieve its goal of customer satisfaction. To support career development, the Team Leader participates in a skills development program and must earn certification in specific stations associated with the position.

Requirements

Must be able to lift up to 50 pounds.
Must be able to stand for the entire shift.
Must be able to reach, bend, stoop, lift, shake, stir, pour, carry, and push.
Must be able to read orders on tickets, menu boards, receipts, and similar materials.
Frequent contact with or immersion of hands in water, cleaning and sanitation solutions, meat, poultry, seafood, and produce; frequent handwashing.
Must participate in a skills development program and achieve certification in specific stations associated with the position.

Responsibilities

Protect and promote the Whataburger brand.
Notify management with sufficient lead time when unable to report to work as scheduled; attend required meetings and training; and promptly escalate problems outside the Team Leader’s authority to the Manager on duty.
Continuously improve leadership style and personal performance.
Model Whataburger’s values of Pride, Care, and Love; maintain professional relationships; continue learning; and consistently enforce company standards and Team Member Guidelines fairly.
Train, coach, and evaluate Team Members; identify training opportunities; give constructive feedback; and serve as a role model and resource for the team.
Assist restaurant management with administrative tasks, including cash reporting, inventory audits, deposits, closeouts, and payroll adjustments.
Perform operational tasks as requested and set an example through hands-on work.
Ensure products meet quality standards, match customer orders, and are delivered within service-time standards; monitor Drive-Thru production flow.
Maintain the appearance of employees and restaurant areas, including dining areas, restrooms, exterior areas, and food-production areas.
Promote positive customer relations, communicate directions clearly, and follow up to ensure tasks are completed as intended and according to policy.
Ensure Team Members report and clock in and out as scheduled; maintain safety policies and procedures; ensure appropriate precautions and safety equipment are used; and follow emergency procedures.
Complete shift reports and accurately record food inventory at the beginning and close of shifts, as directed.
Ensure equipment operates safely, at proper temperatures, and within company guidelines.
Ensure customers receive their orders accurately and within service-time standards; maintain the restaurant’s appearance; change promotional point-of-purchase materials as needed; answer calls courteously according to procedure; and resolve complaints under company policy.
Demonstrate fiscal responsibility, follow cash-handling policies, monitor registers and sales terminals, oversee cash and inventory controls, prepare deposits, manage the change fund, audit registers, and record discrepancies.
Control labor and food expenses in relation to sales, take steps to support productivity, and control food costs through proper portioning.
Assume additional responsibilities as assigned.
Support organizational goals, complete management-assigned tasks and projects, promote teamwork, accept constructive criticism, maintain a can-do approach to customer concerns, listen to employees while following the chain of communication, and contribute an appropriate share of the work.