Team Leader - Keyholder

Vera Bradley • The Crossings, PA

1d

About The Position

In partnership with store leadership, the Team Leader (also referred to as a Keyholder) works alongside store associates to provide daily direction, communication, and training in support of Vera Bradley’s objectives and standards. The role is responsible for opening and closing the store, leading the team toward sales goals, and providing an excellent shopping experience. The position is incentive eligible based on achievement of company and store metrics. Starting pay is $17.00 per hour, within a stated base pay range of $13.51–$20.24; actual pay depends on work location.

Requirements

• High school graduate or equivalent strongly preferred.
• Prior retail experience strongly preferred.
• Prior management experience strongly preferred.
• Experience in specialty retail strongly preferred.
• Dependable, with open availability and flexibility to work nights, weekends, and holidays.
• Strong desire and ability to serve customers and solve problems.
• Ability to lead, motivate, and promote a team environment.
• Excellent interpersonal, written, and verbal communication skills.
• Detail-oriented, with the ability to manage multiple tasks simultaneously.
• Polished, polite, and professional demeanor.
• Ability to build and maintain rapport with internal and external customers and handle situations with confidence, tact, and resourcefulness.
• Flexible and adaptable, with the ability to work under pressure and meet deadlines in a fast-paced environment.
• Ability to work with strong fragrances and scents throughout the workday.
• Good eyesight, hearing, and dexterity.
• Ability to consistently lift 10–35 lbs; occasionally lift up to 55 lbs; and push or pull more than 55 lbs.

Nice To Haves

• Experience with a retail POS system is a plus.

Responsibilities

• Set high standards and motivate the team to create The Experience.
• Exceed sales goals, build store traffic, convert Guests, interact with product, and promote campaigns and contests to build brand awareness and lasting customer relationships.
• Act as a Brand Ambassador by consistently modeling and upholding Vera Bradley Core Values.
• Assist the leadership team with planning, implementing, and maintaining visual merchandising standards.
• Assist with store operations, including inventory, ordering, training, Fussy Matrix, emailing and calling Guests, and opening and closing the store.
• Serve as a liaison between store associates and store leadership to foster a fun and collaborative work environment.
• Support loss-prevention awareness and a culture of honesty, connecting The Experience and associate engagement with shrink.
• Provide associates with daily direction, communication, and training in partnership with store leadership.

Benefits

• Incentive eligibility based on achievement of company and store metrics.
• Paid volunteer time off.
• Employee discount on Vera Bradley products.
• Leadership development, skill development, and career advancement opportunities.
• Holistic wellness program offering no-cost access to financial, physical, and mental wellness experts.
• DailyPay wage payment option.
• 401(k) with company match and immediate vesting, subject to service and age requirements.
• Ancillary benefits, including pet insurance, cell phone discount, and employee referral bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED