Team Leader - Keyholder

Vera Bradley • Hanover, MD

1d • $16 - $24

About The Position

In partnership with store leadership, the Team Leader works alongside store associates to provide daily direction, communication, and training and to execute daily action plans in accordance with Vera Bradley’s objectives and standards. Team Leaders are also referred to as Key Holders and are responsible for opening and closing the store, leading the team to reach sales goals, and providing an excellent shopping experience.

The position supports sales and customer experience goals, visual merchandising standards, store operations, associate engagement, and loss prevention. It is incentive eligible based on achievement of company and store metrics.

Requirements

• High school graduation or equivalent is strongly preferred.
• Prior retail experience is strongly preferred.
• Prior management experience is strongly preferred.
• Experience in specialty retail is strongly preferred.
• Dependability and open availability, including flexibility to work nights, weekends, and holidays.
• Strong desire and ability to serve customers and solve problems.
• Ability to lead, motivate, and promote a team environment.
• Excellent interpersonal, written, and verbal communication skills.
• Detail-oriented, with the ability to manage multiple tasks simultaneously.
• Polished, polite, and professional manner.
• Ability to build and maintain rapport with internal and external customers and handle situations with confidence, tact, and resourcefulness.
• Flexible and adaptable, with the ability to work under pressure to meet deadlines in a fast-paced environment.
• Ability to consistently lift 10–35 lbs and occasionally lift up to 55 lbs, and to push or pull more than 55 lbs.
• Strong sensory skills, including good eyesight, hearing, and dexterity.

Nice To Haves

• Experience with a retail POS system is a plus.

Responsibilities

• Set high standards and motivate the team to create a great customer experience.
• Exceed sales goals, build store traffic, convert customers, interact with the product, and promote campaigns and contests to drive brand awareness and lasting customer relationships.
• Act as a Brand Ambassador by consistently modeling and upholding Vera Bradley Core Values.
• Assist the leadership team with planning, implementing, and maintaining visual merchandising brand standards.
• Assist with store operations, including inventory, ordering, training, emailing and calling customers, and opening and closing the store.
• Act as a liaison between store associates and store leadership to foster a fun and collaborative work environment.
• Support a culture of honesty and maintain loss-prevention awareness, connecting customer experience and associate engagement with shrink.
• Provide daily direction, communication, and training to store associates in partnership with store leadership.

Benefits

• Incentive eligibility based on achievement of company and store metrics.
• Paid volunteer time off.
• Employee discount on Vera Bradley products.
• Opportunities for leadership development, skill development, and career advancement.
• Holistic wellness program providing no-cost access to financial, physical, and mental wellness experts.
• DailyPay option for wage payment.
• 401(k) with company match and immediate vesting, subject to service and age requirements.
• Ancillary benefits, including pet insurance, cell phone discount, and employee referral bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED